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The primary findings from meetings with representatives of interest groups, <br /> institutions, and organizations regarding I-Net/PEG Access resources are as <br /> follows. See Section III of this Executive Summary for recommendations resulting <br /> from these findings. <br /> • Demographics of the 10 city NSCC area are changing, becoming more ethnically <br /> diverse, and a growing lower income population <br /> • Cities and CTV need to evolve services to address new needs of area residents <br /> • Comcast needs to improve cable modem service and address a number of other <br /> concerns relating to modems <br /> • Comcast needs to improve the PEG Access signal quality. <br /> • Comcast should retain existing PEG channels, PEG funding, PEG Universal <br /> service tier, and I-Net. <br /> • Comcast should include program information for the PEG access channels on the <br /> Interactive Program Guide, and make PEG content available in high definition and <br /> video-on-demand. <br /> • CTV needs to evolve to an updated operational model. <br /> • Services not currently provided by CTV that are desired include better promotion of <br /> PEG channels, services, and content; expanded and more specialized training; <br /> social media training; expanded collaboration with and services to nonprofits and <br /> government departments; and public service announcements (PSA) production <br /> support. <br /> viii <br />