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B. SUBSCRIBER SERVICES AND CUSTOMER SATISFACTION <br /> 1. There is a need for and interest in requiring Comcast to meet or exceed the <br /> FCC's customer service obligations. Comcast should be required to prove that it is in <br /> compliance, and should take immediate steps to bring itself into compliance if it is not. Special <br /> attention should be given to the ability to quickly contact a Comcast customer service <br /> representative, the ease of getting problems repaired or resolved by Comcast, and the ease <br /> of getting services installed or changed by Comcast. <br /> 2. Adequate PEG Access bandwidth should be made available on the subscriber <br /> network (with such channels grouped together on the lowest cost tier of services). Additional <br /> bandwidth/capacity should be available to enable on-demand and high definition capability for <br /> PEG Access programming, and for future PEG Access purposes. All PEG Access <br /> bandwidth/capacity should be provided free of charge. <br /> C. PEG ACCESS <br /> 1. Based upon input received during the needs assessment process and the <br /> experience with PEG Access in other communities, there is a need for and interest in continuing, <br /> enhancing and expanding PEG Access services in the NSCC franchise area. <br /> 2. Any new Franchise Agreement should include provisions to: <br /> a. maintain the current allocation of bandwidth to deliver all PEG Access <br /> channels that are now provided to Comcast cable subscribers in the NSCC franchise area, <br /> b. ensure that Comcast has sufficient bandwidth/capacity available for future <br /> PEG Access purposes, to be activated in accordance with a pre-determined programming-based <br /> formula, when programming amounts strain existing PEG Access bandwidth/capacity; <br /> c. ensure that all PEG access channels are located on the lowest cost tier <br /> of service and in a consecutive or near consecutive group of channels throughout the term of <br /> the new Franchise; <br /> d. ensure that each PEG Access programming service is given the same <br /> channel location on the system of any Franchisee serving the NSCC franchise area; <br /> e. ensure that the free PEG Access Universal tier continues to be available in <br /> the NSCC franchise area; <br /> x <br />