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Complaint process <br />by Arlene Mitchell <br />outlined <br />E <br />ven in the friendliest and most business hours. On-street violations, <br />responsible of neighborhoods, animal or pet concerns, or urgent <br />1. Complaint. <br />once in a while there can still be situations can be addressed by calling <br />submitted. <br />a property where challenges persist. <br />2. Inspection. <br />emergency line at 651-767-0640. People <br />the property to conduct an <br />to talk with their neighbors when are strongly encouraged to contact <br />they have concerns about property <br />violations. Many times residents are <br />City strives to complete this step <br />unaware they may be violating a city occurring so that it can be witnessed. <br />within two business days. <br />regulation. If the need arises to ask for <br />3. <br />outside help with code enforcement <br />the people involved in the <br />issues, this story explains how to do so. <br />situation that produced the <br />allow owners or tenants an opportunity <br />complaint and explains the <br />Arden Hills is a complaint-based City. <br />problem and how to resolve it. <br />City provides property owners and <br />Depending on the situation, this <br />look for violations of the City’s code. tenants with the information they <br />may be the owner, the tenant, or <br />need to avoid repeating the violation. <br />both. If the problem still exists, <br />complaint, which they then investigate <br />the owner/tenant will be given <br />in accordance with the code compliance frustrating for the complainant, who <br />seven days to resolve it. If the <br />policy below.may continue to live with the situation <br />problem no longer exists, the <br />through two weeks of warnings plus <br />owner/tenant will be informed <br />Submitting a complaint the time that it takes to move through <br />that another complaint within a <br />the abatement process, which requires <br />year may result in a citation or <br />investigate a complaint, they need a <br />other action. <br />description of the problem and its is legally obligated to follow notice and <br />4. Re-inspection. <br />location along with the complainant’s due diligence requirements, and the <br />contact information (name, address, City tries to work with property owners <br />the violation is resolved, the case <br />and tenants to achieve voluntary <br />compliance as quickly as possible. <br />be given. <br />submitted to the City by mail, e-mail, <br />5. Final notice. <br />or by calling City Hall during regular <br />owner/tenant will again be <br />owner/tenant is given another <br />AHATS <br />continued from page 1 <br />seven days to resolve it before the <br />City takes action. <br />In late 2012 or 2013, the Army plans to begin construction of a <br />6. City action. If the violation <br />th <br /> Aviation Support <br />second seven-day period, <br />center will be located west of the facility. Cost is estimated a <br />depending on the situation, <br />the City may issue a citation or <br />Several more buildings are planned on AHATS, although likely not <br />initiate the abatement process. <br />In an abatement process the City <br />(Army and Air National Guard) headquarters. <br />takes care of the problem and <br />then bills the owner/tenant for the <br />Lee said the City of Arden Hills and other community partners ha <br />work done. <br />supportive during the planning and construction. “It’s been a gr <br />7. Recurrence. If the substantially <br />couldn’t have gotten this far without them,” she said. <br />same violation happens again <br />within two years, the City <br />may issue a citation or begin <br />abatement without repeating the <br />two seven-day warning periods. <br />5 <br />