Laserfiche WebLink
ARDEN HILLS CITY COUNCIL WORK SESSION—JANUARY 22, 2013 7 <br /> Councilmember Holden stated that there is no way to stop that because there will always be <br /> conflicting opinions. <br /> Council consensus was to allow individual responses to a resident e-mail, but Councilmembers <br /> should not respond to more than one Councilmember to avoid violating open meeting laws. If all <br /> of Council is copied on an e-mail, it should go to the City Administrator to respond. <br /> G. Discussion on Water Utility Complaints <br /> Mayor Grant stated that any Councilmember who receives a water utility complaint from a <br /> resident should send the complaint to staff. <br /> Councilmember Holden indicated that she has an issue with the way the new utility billing was <br /> rolled out. She stated that the billing changed quarters, it changed steps, the rates went up, and <br /> there just has not been much consistency. <br /> City Administrator Klaers noted that these were separate issues. First, the billing went quarterly <br /> so that everyone was on the same cycle. Then, an unrelated issue arose when meter reader <br /> equipment broke and estimations had to be used in order to generate bills. He stated that the last <br /> issue was when the Council approved the rate change. <br /> Councilmember Holden stated that she was unaware of the impact of these issues until she <br /> started receiving phone calls from residents. She would like more communication with residents <br /> from staff when changes are occurring. <br /> ADJOURN <br /> Mayor Grant adjourned the City Council work session meeting at 8:33 p.m. <br /> WZ <br /> Patrick Klaers David Grant <br /> City Administrator Mayor <br />