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12-09-13-R
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12/9/2013 8:31:46 AM
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h. An AVL interface fails to process updates for over 50% of units. <br />i. A mobile interface (MDT or MDC) repeatedly fails to process incident or status change information. <br />j. A Standard CAD to External System Incident Data Transfer Interface License (RMS) is down. <br /> <br />D. Inform IQ, Browser and GISLink: <br />a. There are no Urgent Priority (Priority 2) issues for these products. <br /> <br /> <br /> <br />Additional Information: <br /> <br /> Disaster Recovery and Training CAD/Mobile Systems do not generally qualify for after Normal Customer Services Hours <br />support. This would change if the Production System has failed over to the Disaster Recovery System or following a test <br />failover, and it is inoperable for more than one (1) business day, TriTech will work to resolve the problem. <br /> <br />A. Modifications to installed TriTech CAD/Mobile Licensed Software that operates with State and National Criminal <br />Justice Information Systems (State CJIS/NCIC) systems to accommodate Government Mandated Changes dictated <br />by State and Federal agencies having authority over these programs. <br /> <br /> <br />CAD and Mobile Data Agreement Ramsey County and User Members Page 47 of 48 <br /> <br />
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