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<br />CITY OF ARDEN HILLS, MN <br />CONTRACT FOR THE COLLECTION OF RESIDENTIAL RECYCLABLE MATERIALS Page 12 <br />11.1 Other than by operation of law, no transfer or assignment of the Contract or any right accruing <br />under this Contract shall be made in whole or in part by the Contractor without the express <br />written consent of the City. In the event of an assignment, the Contractor shall act as a <br />guarantor of the assignee’s satisfactory performance of all Contractual obligations. <br /> <br />12 Reporting and Promotional Activities <br />12.1 Monthly and Annual Materials Reports Monthly reports and annual reports will be submitted <br />to the City dealing with the City’s recycling program. At a minimum, the monthly reports may <br />include the following information: <br />12.1.1 Total number of stops collected, total number of possible stops (set out numbers) <br />12.1.2 Gross amounts of materials collected, by recyclable material (in tons) <br />12.1.3 Net amounts of materials marketed, by recyclable material (in tons) <br />12.1.4 Amounts of materials stored, by recyclable material, with any notes as to unusual <br />conditions (in tons) <br />12.1.5 The markets generally used for the sale of recyclables during that month <br />12.1.6 Amounts of process residuals disposed (in tons) and location of disposal facility. <br />12.1.7 Revenue share credits back to the City (if any) <br />12.1.8 Customer information collected on routes: <br />12.1.8.1 The locations of damaged and replaced carts. <br />12.1.8.2 Addresses that do not participate in the recycling program <br /> <br /> Monthly reports shall be due to the City by the 15th day of each month subsequent to the month <br />of the report. The first monthly report in 2015 shall be due April 15, 2015. <br /> <br /> Annual reports shall be due by January 15 and shall be a compendium of the previous monthly <br />reports with an annual summary of trends. The annual report will include recommendations for <br />continuous improvement in the City’s recycling program (e.g., public education, multiunit <br />recycling, etc.). <br /> <br />12.2 Customer Relations Report Quarterly, the City will be provided with <br />12.2.1 A list of all customer complaints, including a description of how each complaint was <br />resolved. <br />12.2.2 The number, addresses and results of the Quarterly Cart Checks. Quarterly cart checks <br />are completed by looking inside the cart of 100 residential properties to check for <br />contaminants. <br />12.2.3 A list of all missed pickups reported to the Contractor. <br /> <br /> Quarterly reports shall be due the 15th of the months of February, April, July and October, with <br />the 2015 quarterly reports beginning in July. <br /> <br />12.3 Annual Performance Review Meeting to Discuss Recommendations for Continuous <br />Improvement. The City shall schedule an annual meeting to include (but not be limited to):