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3. Subscriber Inquiry and Complaint Procedures..................................................................... 15 <br /> 4. Subscriber Contracts............................................................................................................. 16 <br /> 5. Refund Policy........................................................................................................................ 16 <br /> 6. Late Fees............................................................................................................................... 16 <br /> 7. Office Policy......................................................................................................................... 17 <br /> SECTION 6. ACCESS CHANNEL(S) PROVISIONS............................................................... 17 <br /> 1. Public, Educational and Government Access....................................................................... 17 <br /> 2. Charges for Use..................................................................................................................... 20 <br /> 3. Access Rules......................................................................................................................... 20 <br /> 4. Access Support...................................................................................................................... 20 <br /> 5. Regional Channel 6............................................................................................................... 20 <br /> 6. State and Federal Law compliance....................................................................................... 20 <br /> 7. Future PEG Funding Obligations.......................................................................................... 20 <br /> 8. Additional Payments............................................................................................................. 21 <br /> SECTION7. SERVICES TO CITY............................................................................................ 21 <br /> 1. Twin Cities Metro PEG Interconnect Network ................................................................. 21 <br /> 2. Cable Service to Public Buildings ..................................................................................... 21 <br /> SECTION 8. OPERATION AND ADMINISTRATION PROVISIONS................................... 22 <br /> 1. Administration of Franchise ................................................................................................. 22 <br /> 2. Delegated Authority.............................................................................................................. 22 <br /> 3. Franchise Fee........................................................................................................................ 22 <br /> 4. Access to Records................................................................................................................. 24 <br /> 5. Reports and Maps ................................................................................................................. 24 <br /> 6. Periodic Evaluation............................................................................................................... 24 <br /> SECTION 9. GENERAL FINANCIAL AND INSURANCE PROVISIONS ............................ 25 <br /> 1. Performance Bond ................................................................................................................ 25 <br /> 2. Letter of Credit...................................................................................................................... 26 <br /> 3. Indemnification of City......................................................................................................... 28 <br /> 4. Insurance............................................................................................................................... 29 <br /> SECTION 10. SALE, ABANDONMENT, TRANSFER AND REVOCATION OF <br /> FRANCHISE................................................................................................................................ 29 <br /> 1. City's Right to Revoke.......................................................................................................... 29 <br /> 2. Procedures for Revocation.................................................................................................... 30 <br /> 3. Abandonment of Service....................................................................................................... 30 <br /> 4. Removal After Abandonment, Termination or Forfeiture.................................................... 30 <br /> ii <br />