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City of Arden Hills Personnel Policy Effective ItebruaQ,29,201-5G <br />PROCEDURAL GUIDELINES FOR UNWELCOME BE14AATIOR!NCIDENTS Commented ISI49]:Check—off-site imdenn <br />p <br />Aff investigation wffl begin immediately and be conducted as confidentially a <br />possible dittfinglit, <br />aero difigly: <br />Seizv4ees oil the Gity AdtrAtiistffttor,and the A11.4 infer-med. of Mftyiqr-. <br />and take appfopr-iate diseipliff <br />e <br />RESPECTFUL WORKPLACE POLICY <br />The intent of this police is to provide general guidelines about the conduct that is and is <br />not appropriate in the workplace.The eCity acknowledges that this policy cannot possibly <br />predict all situations that might arise,and also recognizes that some employees are <br />exposed to disrespectful behavior,and even violence,by the very nature of their jobs. <br />Applicability <br />Maintaining a respectful work environment is a shared responsibility.This policy is <br />applicable to all eCity personnel including regular and temporaQ:employees,volunteers. <br />and City Council members. <br />Abusive Customer Behavior <br />While the eCity has a strong commitment to customer service the eCity does not expect <br />that employees accept verbal abuse from any customer.lin employee mare,quest that a <br />supervisor intervene when a customer is abusive,or the, may defuse the situation <br />themselves,including ending the contact. <br />If there is a concern over the possibility of physical violence,a supervisor should be <br />contacted immediately.When extreme conditions dictate,911 may be called.Employees <br />should leave the area immediately when violence is imminent unless their duties require <br />them to remain.Employees must notify their supervisor about the incident as soon as <br />possible. <br />77