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4 <br />• <br />RECREATION PROGRAM EVALUATION RESULTS <br />PROGRAM: Youth Softball <br />Year: 2000 Season: Summer <br />17 Evaluations Returned <br />Rating Scale = (poor)1 2 3 4 5 (outstanding) <br />1. How would you rate the customer service you received from the Parks & <br />Recreation Department? <br />Survey Results: Cumulative Score: 71 <br />Average Score: 4.2 <br />2. How worthwhile was the program for your child? <br />Survey Results: Cumulative Score: 71 <br />Average Score: 4.2 <br />3. What kind of experience did your child have? <br />Survey Results: Cumulative Score: 69 <br />Average Score: 4.3 <br />4. How would you rate the length of the program? <br />Survey Results: Cumulative Score: 62 <br />Average Score: 3.9 <br />5. How would you rate the cost of the program? <br />Survey Results: Cumulative Score: 72 <br />Average Score: 4.2 <br />Please answer the following questions YES or NO. Please circle your response. <br />1. Did your child enjoy the course? <br />Survey Results: 16 — Yes 0 — No <br />2. Would you enroll him/her next year? <br />Survey Results: 15 — Yes 1— No <br />3. Would you recommend this league to a friend? <br />Survey Results: 15 — Yes 0 — No 1- Maybe <br />Please write in responses to the following questions. <br />1. How effectively was this program organized and were your expectations met? <br />Alison's coaches were very well organized. They were fair with the children, encouraged <br />them and did a great job teaching them the fundamental skills of softball. <br />Good program. <br />. It was effective because we had scheduled times & practices & we knew who we were <br />playing. But the ump didn't show up on time plus the boys from baseball were playing in <br />our field while we were having games. For this league my expectations were met. <br />