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RECREATION PROGRAM EVALUATION <br />PROGRAM: T-Ball <br />Year: 1999 Season: Summer <br />Please rate the following questions based on the scale below: <br />Rating Scale = (poor) 1 2 3 4 5 (outstanding) <br />1. How would you rate the customer service you received from the Parks & <br />Recreation Department? <br />Survey Results: Cumulative Score: 77 <br />Average Score: 4.5 <br />2. How worthwhile was the program for your child? <br />Survey Results: Cumulative Score: 80 <br />Average Score: 4.7 <br />3. What kind of experience did your child have? <br />Survey Results: Cumulative Score: 80 <br />Average Score: 4.7 <br />4. How would you rate the length of the program? <br />Survey Results: Cumulative Score: 71 <br />Average Score: 4.2 <br />5. How would you rate the cost of the program? <br />Survey Results: Cumulative Score: 74 <br />Average Score: 4.4 <br />SCORE 4.5 <br />OVERALL TOTAL CUMULATIVE SCORE: 382 <br />AVERAGE <br />Please answer the following questions YES or NO. Please circle your response. <br />6. Did your child enjoy the course? <br />Survey Results: 17 — Yes 0 — No <br />Approval Rating 100% <br />7. Would you enroll him/her next year? <br />Survey Results: 17 — Yes 0 — No <br />Approval Rating 100% <br />8. Would you recommend this course to a friend? <br />Survey Results: 17 — Yes 0 — No <br />Approval Rating 100% <br />Please write in responses to the following questions. <br />9. How effectively was this program organized and were your expectations met? <br />- Very effective, expectations met. <br />- Yes <br />- Yes <br />- I was happy with the league. <br />=Very well organized, met my expectations. <br />Very organized a nice, supportive intro to T-Ball. <br />Much better than last year. <br />Expectations for T-Ball is almost an oxymoron. We enjoyed it and did not have <br />much expectations. <br />