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RECREATION PROGRAM EVALUATION <br />PROGRAM: Coach -Pitch Baseball <br />Year: 1999 Season: Summer <br />Please rate the following questions based on the scale below: <br />Rating Scale = (poor) 1 2 3 4 5 (outstanding) <br />1. How would you rate the customer service you received from the Parks & <br />Recreation Department? <br />Survey Results: Cumulative Score: 45 <br />Average Score: 4.5 <br />2. How worthwhile was the program for your child? <br />Survey Results: Cumulative Score: 46 <br />Average Score: 4.6 <br />3. What kind of experience did your child have? <br />Survey Results: Cumulative Score: 45 <br />Average Score: 4.5 <br />4. How would you rate the length of the program? <br />Survey Results: Cumulative Score: 46 <br />Average Score: 4.6 <br />5. How would you rate the cost of the program? <br />Survey Results: Cumulative Score: 46 <br />Average Score: 4.6 <br />0 OVERALL TOTAL CUMULATIVE SCORE: 228 AVERAGE SCOREA.5 <br />Please answer the following questions YES or NO. Please circle your response. <br />6. Did your child enjoy the course? <br />Survey Results: 10 — Yes 0 — No Approval Rating 100% <br />7. Would you enroll him/her next year? <br />Survey Results: 10 — Yes 0 — No Approval Rating 100% <br />8. Would you recommend this course to a friend? <br />Survey Results: 10 — Yes 0 — No Approval Rating 100% <br />Please write in responses to the following questions. <br />9. How effectively was this program organized and were your expectations met? <br />- The coaches did a terrific job. My expectation was that my son's skills improve <br />and they definitely did. <br />- Well organized, met/exceeded expectations. <br />- Expectations were met. <br />=Communication materials were well organized much better than last year. <br />Coaches were great mentors and were organized. <br />F: \USERS\S USAN\MICHELLE\RECREATI\FORMS\CPBB Evalresults99.doc <br />