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DUKE'S RESPONSIBILITIES <br /> <br />1. Duke's will keep complete, accurate records of each day's operation. Records shall <br />show the date of treatment, the sections of line treated, pipe size and distance, and <br />other pertinent information. Records and invoice will be submitted upon completion. <br /> <br />2. Duke's will respect the rights of property owners, and not enter upon private property <br />without obtaining permission from the owner. <br /> <br />3. Duke's will place proper traffic warning devices to protect the specific job site, and to <br />prevent accidents or personal injury to the public. <br /> <br /> <br />THE CUSTOMER'S RESPONSIBILITIES <br /> <br />1. Provide a department representative to accompany Duke's crew, and/or sewer system <br />drawings showing the exact locations of the pipes to be treated. <br /> <br />2. Assist and make provision for entering private lands, public lands and right-of-ways. <br />Locate and uncover hidden or buried manholes <br /> <br />3. Provide potable water for the purpose of mixing the root control agent and for clean up. <br /> <br /> <br />GUARANTEE <br /> <br />Duke's guarantees to kill all the roots in every sewer it treats in order to eliminate main line <br />sewer stoppages caused by live tree roots. <br /> <br />If a treated sewer plugs up due to live tree roots during the guarantee period (see below), <br />DUKE'S will RE-TREAT that section, AT ITS OWN EXPENSE, or remit to The City of Arden <br />Hills 100% of the payment received to treat that section of sewer. <br /> <br />The decision of The City of Arden Hills as to the cause of the plug-up is binding. <br /> <br />Duke's will apply this guarantee for a period of two (2) years, beginning on the date of <br />treatment, and ending two years after the date of treatment. <br /> <br />Duke's will provide a THREE-YEAR GUARANTEE on any paid repeat applications that are <br />performed within six months of the expiration date of the previous guarantee period. <br /> <br />Re-treatments, performed at no charge in honor of the guarantee, do not extend the expiration <br />date of the guarantee. <br /> <br />This guarantee applies only to main line sewer stoppages caused by live tree roots. It does not <br />apply to stoppages caused by grease or other foreign matter; flat, collapsed or deformed pipe; <br />or flooding caused by a surcharged or plugged sewer section downstream from a guaranteed <br />sewer section. Duke’s shall not be responsible for any damages caused by sewer stoppages. <br /> <br /> <br />