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ARDEN HILLS CITY COUNCIL WORK SESSION – OCTOBER 15, 2018 5 D. Communications Survey Results Communications Coordinator Skelly stated a survey was sent to all residents with their utility bills. Additionally a link to the survey was included on Facebook and in the City’s newsletter and News Alerts. The response rate was good at 12 percent. Staff reviewed the results of the survey, noting observations and recommendations to the Council. She noted the results of the survey show the vast majority of residents would like to continue to receive newsletters via mail, with many also wanting email news updates. Councilmember Holden commented on the value of the Council column page within the City newsletter. She asked what the target length of the newsletter was for each publication. Communications Coordinator Skelly explained the newsletter was budgeted to have six pages, but noted it sometimes ran with four pages. Mayor Grant discussed how the City’s new website would assist mobile phone and tablet users. Councilmember Holden thanked staff for addressing this at the State of the City meeting. She questioned if the City should rethink its utility billing envelopes. Further discussion ensued regarding e-newsletter options and email options for the City. Public Works Director/City Engineer Polka commented on the WAZE app and how this may assist the City with communicating street maintenance issues with the public. Councilmember Holden recommended emails only be sent out for road construction and emergency situations. She anticipated that more frequent mailings would have to be considered for the City when TCAAP started to develop. Mayor Grant commented he did not support the City becoming involved with Next Door. He described how Next Door had people from other communities involved and was not properly structured. He added that if Communications Coordinator Skelly could find out more about how Next Door could be structured, the Council could consider supporting this feature. F. TCAAP Public Forum Planning Discussion City Administrator Perrault stated the City Council gave direction to staff to plan a TCAAP Public Forum to provide residents with an update on TCAAP, and allow residents to provide feedback to the City Council. Council directed staff to work with current consultants to compile the necessary materials, and presentations would be made by staff and/or their respective consultants. In collaboration with our communications consultant, staff is recommending the forum begin with a thirty minute long presentation on the areas of interest, and then have different stations set up for the different topics and allow attendees to ask questions based on their area of interest. Staff is planning on requesting written feedback from attendees on the topics to provide to Council. The topics to be discussed are: