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Page 2 of 2 Other communities define call center uses in their Zoning Code and a review of city codes by staff revealed a few definitions that could be adopted into the Arden Hills City Code. The City of Elk Grove, CA defines a call center as “an office equipped to handle a large volume of calls especially for taking orders or servicing customers.” Call centers require seven (7) spaces per every 1,000 square feet. The City of Columbus, IL defines a call center as “a central business office for purposes of making and receiving large numbers of telephone calls providing customer support, responses to inquiries, and/or product services.” One (1) parking space per 150 square feet of office space is required. The Town of Gilbert, AZ defines a call center as “a large-scale office providing incoming and outgoing telephone and computer services for one or more corporations.” Their code continues, specifying that, “Call centers do not provide on-site customer services and are characterized by high employee density, open offices and 24-hour operations.” Their City Code requires Call Center uses to provide one (1) space per 150 square feet. The Village of Depew, NY defines a call center as “a facility for the handling of customer service, technical service or telemarketing activities through electronic communications that allows less than 100 square feet per employee.” Their City Code requires Call Center uses to provide one (1) space per 100 square feet. Ordinance Discussion: Staff is looking for Council direction in regards to the language of the ordinance(s) as they pertain to call centers. Council may: 1. Amend the language in the Zoning Code under Section 1305.04 to include a definition for Call Center. Call Center. An office for providing incoming and outgoing telephone and computer services, customer service, technical service, or telemarketing activities through electronic communications. 2. Amend the language in the Zoning Code under Section 1325.06 to include a category of required parking spaces for a Call Center use. Call Center shall require 1 parking space per 150 square feet Next Steps: If Council is comfortable with the proposed language above, staff will incorporate the proposed amendment with other amendments to the official controls (i.e. zoning, subdivision, and other ordinances) that are required to bring the City ordinances into conformance with the 2040 Comprehensive Plan. At this time staff is anticipating minor adjustment may be needed, significant changes to the zoning and subdivision ordinances are not anticipated to be needed because there are no significant land use changes. Budget Impact: NA Attachments: NA