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A Canon Solutions America Proposal for City of Arden Hills <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />Canon is the manufacturer of this device, and as a Canon owned company, we hold <br />ourselves to the highest level of standards and have very specific benchmarks <br />(uptime, response times, man power, etc.) that we must adhere to before we are <br />even able to sell this device. This includes… <br /> <br />Total Satisfaction Guarantee <br />At Canon Solutions America, Inc., a Canon U.S.A. Company, we are dedicated to the <br />highest quality of customer satisfaction, associated with the manufacture, marketing <br />and support of Canon office equipment. To illustrate this dedication to customer <br />satisfaction, Canon Solutions America, Inc. offers a total satisfaction guarantee. <br />CUSTOMER SATISFACTION POLICY <br />Within 3 years of original installation of any newly installed Canon brand equipment <br />specified above, CSA will, upon written request, replace such equipment with a like unit <br />if the equipment is continuously under this agreement from the date of the installation, <br />you fulfill all of the terms of the maintenance agreement applicable too you and you <br />give CSA reasonable opportunity to cure any service problems which you may have <br />prior to requesting a replacement. <br />THE COMPLETE CALL <br />With the complete call a Canon factory trained technician will not only address the <br />immediate need but also perform a comprehensive inspection of the entire system to <br />eliminate the need for scheduled maintenance. When our technicians come out for a <br />service call, they will fix the problem AND perform a 30 point inspection to pro-actively <br />diagnose and fix any failures that may occur in the immediate future. Your technician is <br />actually evaluated based on your uptime to ensure this. <br />TRAINING AND SUPPORT <br />Key operator training will be scheduled within 2 business days from the time of <br />complete system installation. In addition, Canon Solutions America, Inc. offers customer <br />support through our National Technology Support Center (NTSC), to answer all product <br />related questions regarding applications and operation of your system. <br />TECHNICAL UPDATES <br />The latest technical modifications to improve the overall performance of your <br />system will be installed at no additional cost. <br />PARTS AVAILABILITY <br />Canon Solutions America, Inc. maintains a multi-million dollar parts inventory in <br />order to effectively service our customers. In addition all Canon Solutions America, Inc.