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LOFFLER Advanced Technical SupportImaging Technical TeamsSoftware Solutions•The Software Solutions team is managed by Darin Kalland and led by Luke Bruun along with 7 engineers providing LOCAL software solution support for uniFLOW and PaperCutimplementations amongst others and is considered to be the most advanced in our industry and has been nationally recognized.Imaging Helpdesk• The Imaging Helpdesk Team (HQ Bloomington) consists of 5 people who provide front line support to all our client’s technical imaging questions or issues. By having the imaging helpdesk be our first line of defense they have shown that they can eliminate up to 10% of onsite service calls, saving time for the client by resolving the issue immediately. In 2019, 11,000 service-related calls were handled by the helpdesk.NetConnect•The NETCONNECT team (HQ Bloomington) consist of with 6 network field engineers; provides onsite connectivity support for new MFD installations along with level 2 escalation support for the Imaging Helpdesk Team. The NetConnect team directly assists our clients in networking all types of MFDs and MFPs sold by Loffler into the client’s network.Training•Loffler has a fully staffed, manufacturer-trained, Professional Training Team, (HQ Bloomington) Loffler considers the overall success of our initial implementation to be highly dependent upon the quality and level of training of key users and operators. In addition, our training team is available for any copier/printer support calls via phone, email, customer portal or remote session. Training videos or additional training is also available as needed at no charge.