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100% Satisfaction GuaranteeIf you are not totally satisfied with the equipment you haveacquired from LOFFLER Companies, LOFFLER will, at your request, replace it without charge for a similar model.This guarantee is effective for a maximum of 5 yearsfollowing the equipment delivery (except for certain home-office, facsimile, and refurbished models which are covered for 3 years.)* This guarantee applies only to equipment that has been continuously maintained from the date of installation under a LOFFLER Maintenance Agreement.* This Guarantee assumes client is producing less than the monthly maximum recommended volumeon an average basis. Client must be using Loffler-approved supplies (i.e. toner and staples), as well asmanufacturer-approved medias. Device(s) must be located in an OEM approved environment. Does notapply to Hewlett Packard and Lexmark printers, phone systems or IT Services.