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Chick-fil-A, Inc. | 5200 Buffington Road Atlanta, Georgia 30349-2998 | chick-fil-a.com | 404.765.8000 <br /> <br />A dual bin trash enclosure for CFA has been situated at the north side of the parking lot in order to <br />provide maximum separation from the Red Fox Road frontage and the Lexington Avenue frontage. <br /> <br />A sufficiently long CFA dual drive-thru lane is proposed to start on the north side of the parking lot, <br />curling around to the west side of building, and ending on the south side of the CFA building. The <br />drive-thru lane has been positioned in a way to promote circulation on the exterior of the site in <br />order to prevent backups within the parking lot. CFA is proposing to install two free-standing <br />canopies over the drive-thru lane: An order point canopy to be located north of the CFA building; <br />and an order meal delivery canopy to be located on the west side of the CFA building, over the <br />pick-up window. <br /> <br />CFA’s drive-thru operation consists of two lanes of customer ordering and two lanes of meal <br />fulfillment. This dual flex lane concept allows the restaurant operator to use the outer lane as either <br />a second meal fulfillment lane or as a by-pass lane at their discretion to properly support the <br />operational needs of his or her business. If/when the outer lane is not in use, a series of magnetic <br />delineators will be used to merge cars back into one lane for meal fulfillment at the window. <br />Providing the two full lanes gives the operator the most flexibility to service their guests effectively <br />and efficiently. Additionally, Chick-fil-a has a philosophy of encouraging a team member forward <br />drive-thru operation to provide a personal guest experience and increase overall efficiency. CFA <br />has achieved this through incorporating the ability for team members to take meal orders & <br />payment face-to-face prior to guests arriving at the meal fulfillment area and through team <br />members executing outdoor meal delivery in the meal fulfillment area. Enhancements have also <br />been made at the pick-up window through implementation of a drive thru door. The enhancement <br />constitutes replacing the typical window with a multi-function door, that also can function as a <br />window. The purpose of the drive thru door is to allow team members to stage more meals and <br />beverages indoors while they are delivering meals outside, directly to vehicle windows. The door <br />allows easier access to the meals without passing them through a small window. This change <br />helps to create an efficient drive-thru operation and improve the overall guest experience. During <br />non-peak times or periods of inclement weather, the door can be closed and will function as a <br />standard pickup window. Innovative features such as these are what have earned Chick-fil-A best <br />drive-thru in America for ten consecutive years as determined by a nationally recognized quick <br />service authority. Out of all the quick service restaurants surveyed, Chick-fil-A scored the highest <br />in order accuracy, friendliness of the order takers, and speed of service. <br /> <br />Deliveries to the site will occur both after operating hours via key drops and during non-peak hours <br />of operating days. The semi-truck deliveries will be made overnight and would occur 1-2 times a <br />week with the smaller box truck type deliveries occur daily. <br /> <br />The Chick-fil-A site will be attractively landscaped to provide year-round interest and to meet the <br />intent of the City Code. <br /> <br />Curb depressions will be installed within the parking lot and drive-thru lane to assist in snow removal. <br />A 12-foot wide depression is proposed to be located just north of the trash enclosure which will allow