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09-25-23-R
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09-25-23-R
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supplement any preliminary information <br />gathering or troubleshooting performed by <br />Tier 1 Help Desk. <br />4. Tier 2 Support will attempt to resolve the <br />Case submitted by Tier 1 Help Desk. <br />5. When the Case is resolved, Tier 2 Support <br />will communicate the information to Tier 1 <br />Help Desk, and Tier 1 Help Desk will <br />disseminate the resolution to the user(s). <br />6.0—ENDORSEMENT AND PUBLICITY <br />This Agreement will not be construed or interpreted <br />as an exclusive dealings agreement or Customer's <br />endorsement of Products. Either party may publicize <br />the existence of this Agreement. <br />7.0—ADMINISTRATIVE REQUIREMENTS <br />7.1 OEM Licenses. Under Esri's OEM or Solution <br />OEM programs, OEM partners are authorized to <br />embed or bundle portions of Esri products and <br />services with their application or service. OEM <br />partners' business model, licensing terms and <br />conditions, and pricing are independent of this <br />Agreement. Customer will not seek any discount <br />from the OEM partner or Esri based on the <br />availability of Products under this Agreement. <br />Customer will not decouple Esri products or <br />services from the OEM partners' application or <br />service. <br />7.2 Annual Report of Deployments. At each <br />anniversary date and ninety (90) calendar days <br />prior to the expiration of this Agreement, <br />Customer will provide Esri with a written report <br />detailing all Deployments. Upon request, <br />Customer will provide records sufficient to verify <br />the accuracy of the annual report. <br />8.0—ORDERING, ADMINISTRATIVE <br />PROCEDURES, DELIVERY, AND <br />DEPLOYMENT <br />8.1 Orders, Delivery, and Deployment <br />a. Upon the Effective Date, Esri will invoice <br />Customer and provide Authorization Codes to <br />activate the nondestructive copy protection <br />program that enables Customer to download, <br />operate, or allow access to the Products. If this <br />is a multi -year Agreement, Esri may invoice the <br />Fee up to thirty (30) calendar days before the <br />annual anniversary date for each year. <br />b. Undisputed invoices will be due and payable <br />within thirty (30) calendar days from the date of <br />invoice. Esri reserves the right to suspend <br />Customer's access to and use of Products if <br />Customer fails to pay any undisputed amount <br />owed on or before its due date. Esri may charge <br />Customer interest at a monthly rate equal to the <br />lesser of one percent (1.0%) per month or the <br />maximum rate permitted by applicable law on <br />any overdue fees plus all expenses of collection <br />for any overdue balance that remains unpaid <br />ten (10) days after Esri has notified Customer of <br />the past -due balance. <br />c. Esri's federal ID number is 95-2775-732. <br />d. If requested, Esri will ship backup media to the <br />ship -to address identified on the Ordering <br />Document, FOB Destination, with shipping <br />charges prepaid. Customer acknowledges that <br />should sales or use taxes become due as a <br />result of any shipments of tangible media, Esri <br />has a right to invoice and Customer will pay any <br />such sales or use tax associated with the receipt <br />of tangible media. <br />8.2 Order Requirements. Esri does not require <br />Customer to issue a purchase order. Customer <br />may submit a purchase order in accordance with <br />its own process requirements, provided that if <br />Customer issues a purchase order, Customer <br />will submit its initial purchase order on the <br />Effective Date. If this is a multi -year Agreement, <br />Customer will submit subsequent purchase <br />orders to Esri at least thirty (30) calendar days <br />before the annual anniversary date for each <br />year. <br />a. All orders pertaining to this Agreement will be <br />processed through Customer's centralized point <br />of contact. <br />b. The following information will be included in <br />each Ordering Document: <br />(1) Customer name; Esri customer number, if <br />known; and bill -to and ship -to addresses <br />(2) Order number <br />(3) Applicable annual payment due <br />Page 5 of 6 <br />January 3, 2023 <br />
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