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<br /> . B. SDeclal Presentations <br /> 'Ensuring Success As a 'Member Centered' Association: How to Use Market Research <br /> to Make Smarter Decisions; American Society of Association Executives, November, <br /> 1987. <br /> 'Effectiveness of Express Mail As a Response Stimulator in Mail Surveys of Difficult <br /> Populations; The Special Interest Group on Survey Research, American Educational <br /> Research Association, April, 1987. <br /> 'Phone Interviews: -Cost Effective Method for Accurate Travel Surveys; Session 196, <br /> Innovations in Travel Survey Methods, Transportation Research Board, 1986. <br /> c. WorkshoDs <br /> Ongoing workshops on questionnaire design and use and processing and analyzing <br /> questionnaire data. <br /> Marketing research workshops for Federal Reserve Banks, Ufe Insurance Market <br /> Research Association (L1MRA), JCPenney Financial Services, Proctor & Gamble, Kodak, <br /> Holiday Inn, Texas A&M University, University of Minnesota School of Business, <br /> Hospital Public Relations Association, and the Chamber of Commerce. <br /> . <br /> . <br /> -- <br />