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Suspicious Documents <br /> 1. Documents provided for identification appear to have been altered or forged. <br /> • 2. Information in the document is not consistent with information previously provided by the person <br /> when opening a new account. <br /> 3. An application appears to have been altered or forged, or gives the appearance of having been <br /> destroyed and reassembled. <br /> Suspicious Personal Identifying Information <br /> 1. Personal identifying information provided by the customer is not consistent with other personal <br /> identifying information provided by the customer. <br /> 2. Personal identifying information provided is associated with known fraudulent activity as indicated <br /> by internal or third-party sources used by the City. For example: <br /> a. The address on an application is the same as the address provided on a fraudulent application; <br /> or <br /> b. The phone number on an application is the same as the number provided on a fraudulent <br /> application. <br /> Unusual Use of, or Suspicious Activity Related to, the Covered Account <br /> • 1. The City is notified by a customer, a victim of identity theft, a law enforcement authority, or any <br /> other person that it has opened a fraudulent account for a person engaged in identity theft <br /> 2. Mail sent to the customer is returned repeatedly as undeliverable although transactions continue to <br /> be conducted in connection with the customer's covered account. <br /> 3. The City is notified that the customer is not receiving account statements. <br /> 4. The City is notified of unauthorized charges or transactions in connection with a customer's <br /> covered account <br /> VIII. Specific Program Elements and Confidentiality <br /> For the effectiveness of Identity Theft prevention Programs, the federal regulations envision a <br /> degree of confidentiality regarding the City's specific practices relating to Identity Theft detection, <br /> prevention and mitigation. Therefore, under this Program, knowledge of such specific practices are to <br /> be limited to appropriate City employees who need to know them for purposes of preventing Identity <br /> Theft. Because this Program is to be adopted by a public body and thus publicly available, it would be <br /> counterproductive to list these specific practices here. Therefore, only the Program's general red flag <br /> detection, implementation and prevention practices are listed in this document. <br /> • P:\Home\1606.087\Documents\Identity Theft Prevention Program-draft-09 16 2008.doc <br />