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• B. Suspicious Personal Identifying Information Red Flags I. Identifying information presented that is inconsistent with other information the customer provides (example: inconsistent birth dates); 2. Identifying information presented that is the same as information shown on other applications that were found to be fraudulent; 3. Identifying information presented that is consistent with fraudulent activity(such as an invalid phone number or fictitious billing address); 4. An address or phone number presented that is the same as that of another person; and 5. A person's identifying information is not consistent with the information that is on file for the customer. C. Suspicious Account Activity or Unusual Use of Account Red Flags 1. Change of address for an account followed by a request to change the account holder's name; 2. Payments stop on an otherwise consistently up-to-date account; 3. Account used in a way that is not consistent with prior use(example: very high ill activity); 4. Mail sent to the account holder is repeatedly returned as undeliverable; 5. Notice to the City that a customer is not receiving mail sent by the City; 6. Notice to the City that an account has unauthorized activity; 7. Breach in the City's computer system security; and 8. Unauthorized access to or use of customer account information. D. Alerts from Others Red Flag 1. Notice to the City from a customer, identity theft victim, law enforcement or other person that it has opened or is maintaining a fraudulent account for a person engaged in Identity Theft. III. Detecting Red Flags A. New Accounts In order to detect any of the Red Flags identified above associated with the opening of a new account, City personnel will take the following steps to obtain and verify the identity • of the person opening the account: 3