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5.9. Cart Ownership and Management <br />5.9.1. The City shall own the recycling carts. <br />5.9.2. The Contractor shall be responsible and pay for all aspects of cart <br />management and operations including (but not limited to), receiving, <br />assembly, distribution (aka new cart "roll out"), management of excess cart <br />inventory, (i.e., provide "warehouse" and inventory control services), cart <br />switches/replacements, cart maintenance, repair or replace damaged carts, <br />and manage all aspects of warranty repairs. Contractor shall deliver 64- <br />gallon carts to all RDUs and exchange with other sizes as requested within <br />one week of a valid request. <br />5.9.3. The Contractor shall serve as the City's agent for purposes of implementing <br />cart warranty service and replacements. The Contractor will make its best <br />efforts tohelp assure eligible cart warranty repairs and replacements are paid <br />for by the cart manufacturer and not the City. <br />5.9.4. The Contractor's cart distribution services shall consist of ongoing cart <br />replacements (i.e. new customers, service changes, replacement of damaged <br />containers, etc.) during the term ofthe Contract. <br />5.9.5. Damaged carts and old recycling bins that are not reusable must be recycled. <br />All costs incurred in recycling old curbside bins and new carts damaged <br />beyond repair shall be the responsibility of the Contractor at no additional <br />cost to the City. Residents may be allowed to keep their City- provided <br />recycling bin for other uses. <br />5.10. Recyclable and Solid Waste collections from City Buildings and Parks <br />5.10.1. The Contractor shall provide recycling and solid waste collection services at <br />the City owned and operated buildings and parks as listed in Appendix B. <br />5.10.2. Collection services shall be extended to all new City owned buildings and <br />parks created during the term of the contract. <br />5.11. Customer Service <br />5.11.1. The Contractor shall maintain throughout the duration of the Contract <br />designated single contact who is located in Minnesota and who has <br />sufficient authority to resolve issues when officially notified by City staff. <br />5.11.2. The Contractor shall provide responsive, friendly customer service at all <br />times including interactions with residents by drivers/crews on the <br />collection route, on the phone, emails, web sites, and other forms of <br />communication. <br />CITY OF ARDEN HILLS, MN <br />CONTRACT FOR THE COLLECTION OF RESIDENTIAL RECYCLABLE MATERIALS Page 11 <br />