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12. Reporting and Promotional/Educational Activities <br />12.1 Monthly and Annual Materials Reports. Monthly reports and annual reports regarding <br />the City's recycling program will be submitted to the City. At a minimum, the monthly <br />reports should include the following information: <br />12.1.1 Total number of stops collected, total number of possible stops (set out <br />numbers). <br />12.1.2 Gross amounts of materials collected, by recyclable material (in tons). <br />12.1.3 Net amounts of materials marketed, by recyclable material (in tons). <br />12.1.4 Amounts of materials stored, by recyclable material (in tons), withany <br />notes as to unusual conditions. <br />12.1.5 The markets used for the sales of each of the recyclable commodities <br />during that month. <br />12.1.6 The amounts of process residuals disposed (in tons) and the location(s) of <br />disposal facility. <br />12.1.7 Revenue share credits back to the City, with the calculations by which <br />those credits were determined. <br />12.1.8 Customer information collected on routes: <br />12.1.8.1 The locations of damaged and replaced carts. <br />12.1.8.2 Addresses that do not participate in the recycling program. <br />Monthly reports shall be due to the City by the 15th day of each <br />month subsequent to the month of the report. The first monthly <br />report in 2025 shall be due on June 15, 2025. <br />Annual reports shall be due by January 15 and shall be a <br />compendium of the previous monthly reports with an annual <br />summary of trends. The annual report will include <br />recommendations for continuous improvement in the City's <br />recycling program (e.g., public education, multi -unit recycling, <br />etc.). <br />12.2 Customer Relations Report. The City will be provided with <br />12.2.1 A quarterly list of all customer complaints, including a description of <br />how each complaint was resolved. <br />12.2.2 The number, address and results of the Annual Cart Checks. Annual Cart <br />Checks are completed by looking inside the cart of 100 residential properties <br />to check for contaminants. <br />12.2.3 A quarterly list of all missed pickups reported to the Contractor. <br />Quarterly reports shall be due the 15th of the months of February, April, <br />July and October, with the 2025 quarterly reports beginning in July. Annual <br />reports shall be due by January 15th of each year. <br />CITY OF ARDEN HILLS, MN <br />CONTRACT FOR THE COLLECTION OF RESIDENTIAL RECYCLABLE MATERIALS Page 19 <br />