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CITY OF ARDEN HILLS, MN <br />CONTRACT FOR THE COLLECTION OF RESIDENTIAL RECYCLABLE MATERIALS Page 20 <br /> <br /> <br />12. Reporting and Promotional/Educational Activities <br />12.1 Monthly and Annual Materials Reports. Monthly reports and annual reports regarding <br />the City’s recycling program will be submitted to the City. At a minimum, the monthly <br />reports should include the following information: <br />12.1.1 Total number of stops collected, total number of possible stops (set out <br />numbers). <br />12.1.2 Gross amounts of materials collected, by recyclable material (in tons). <br />12.1.3 Customer information collected on routes: <br />12.1.3.1 The locations of damaged and replaced carts. <br />12.1.3.2 Addresses that do not participate in the recycling program. <br />Monthly reports shall be due to the City by the last day of each <br />month subsequent to the month of the report. The first monthly <br />report in 2025 shall be due on June 30, 2025. <br />Annual reports shall be due by January 31st and shall be a <br />compendium of the previous monthly reports with an annual <br />summary of trends. The annual report will include <br />recommendations for continuous improvement in the City’s <br />recycling program (e.g., public education, multi-unit recycling, <br />etc.). <br /> <br />12.2 Customer Relations Report. The City will be provided with <br />12.2.1 A quarterly list of all customer complaints, including a description of <br />how each complaint was resolved. <br />12.2.2 The number, address and results of the Annual Cart Checks. Annual Cart <br />Checks are completed by looking inside the cart of 100 residential properties <br />to check for contaminants. <br />12.2.3 A quarterly list of all missed pickups reported to the Contractor. <br />Quarterly reports shall be due the last day of the months following the <br />calendar quarter end with the first report due the months of January, April, <br />July and October, with the 2025 quarterly reports beginning in July. Annual <br />reports shall be due by January 31st of each year.