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CITY OF ARDEN HILLS, MN <br />CONTRACT FOR THE COLLECTION OF RESIDENTIAL RECYCLABLE MATERIALS Page 13 <br />5.11.3. In the case of alleged missed collections, the Contractor shall investigate, <br />and, if such allegations are verified, the Contractor shall then arrange for the <br />collection of the recyclable materials no later than 6 p.m. the following <br />business day. <br />5.11.4. The Contractor shall establish and maintain an office or call service with <br />continuous supervision to accept complaints and customer calls. The office <br />shall be in service during the hours of 8:00 a.m. until 5:00 p.m. Central <br />Standard Time on all days except Saturday, Sunday and legal holidays. The <br />address and toll-free telephone number of such office shall be posted on the <br />City’s web site. <br /> <br />5.12. The Contractor shall facilitate one special collection Clean Up Day on a Saturday in the <br />spring of each year for residents. Residents shall abide by the list of acceptable and <br />unacceptable materials. Residents may be required to pay nominal charges for disposal <br />of certain items as listed on Attachment A. The City shall pay for the disposal costs <br />associated with Clean Up Day. The Contractor shall provide adequate trucks and/or roll <br />off containers to take accepted materials and transport them to the disposal facility. The <br />City reserves the right to involve other vendors to collect selected items. <br /> <br /> <br /> <br /> <br /> <br />