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• ) and A <br /> Page 2 <br /> and volume (the number of vehicles the system carries). This data will be collected on both <br /> freeways and parallel alternate routes. Additionally, customer satisfaction will also be <br /> measured. <br /> Q: How will the consultant measure customer satisfaction? <br /> A: The consultant plans to use a series of focus groups and a telephone survey of users of the <br /> system. They will measure individual traveler-oriented perspectives regarding ramp meters <br /> and ramp meter operation. In total, 1,540 system users will participate in the market research. <br /> Q: Why is Mn/DOT doing this study? <br /> A: A bill, passed by the 2000 Legislature, requires that Mn/DOT study the effectiveness of <br /> ramp meters in the Twin Cities metro area by conducting a shutdown study before the next <br /> legislative session. <br /> Q: Does Mn/DOT support the study? <br /> A: Mn/DOT is fully committed to conducting a scientific study of ramp meter effectiveness. <br /> • Q: Will there be citizen/community involvement in the study? <br /> A: Two committees are helping to guide and implement the study to ensure the involvement <br /> of a broad range of stakeholders. <br /> • An Advisory Committee provides policy oversight and helped select the consultant. <br /> The committee also helped devise the proposed study work plan, measures of <br /> effectiveness and evaluation measures. David Jennings, President of the Greater <br /> Minneapolis Chamber of Commerce, chairs the Advisory Committee. Other <br /> organizations represented include: <br /> • Association of Minnesota Counties <br /> • Department of Public Safety- State Patrol <br /> • Hennepin County Community Health Department <br /> • Southwest Metro Transit Commission <br /> • Four State Legislators <br /> • FHWA <br /> • Murphy Warehouse Company <br /> • AAA <br /> • Metropolitan Council <br /> • Mn/DOT <br /> • Citizens League <br /> • • Metro Transit <br /> • City of Eagan <br />