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<br /> • F <br /> <br /> <br /> <br /> SECTION 5. <br /> SERVICE PROVISIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 <br /> 1. Regulation of Service Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 <br /> <br /> 2. Non-Standard Installations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 <br /> 3. SalesProcedures ............................................15 <br /> 4. Subscriber Inquirv and Complaint Procedures . . . . . . . . . . . . . . . . . . . . . 15 <br /> 5. Subscriber Contracts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 <br /> 6. Refund Policv . .............................................16 <br /> 7. Late Fees ..................................................16 <br /> 8. Office Policv . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 <br /> <br /> SECTION 6. <br /> ACCESS CHANNEL(S) PROVISIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 <br /> 1. Public. Educational and Government Access . . . . . . . . . . . . . . . . . . . . . . 16 <br /> 2. Charges for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 <br /> 3. Access Rules ...............................................17 <br /> 4. AccessSupport . ............................................17 <br /> 5. Studio Relocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 <br /> 6. Regional Channel 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 <br /> 7. State and Federal Law compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 <br /> <br /> SECTION 7. <br /> INSTITUTIONAL NETWORK (I-NET) PROVISIONS . . . . . . . . . . . . . . . . . . . . . . . . 18 <br /> 1. CapacitX . .................................................18 <br /> 2. Grantee's Use of Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 <br /> 3. End-User Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 <br /> 4. Service Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 <br /> <br /> SECTION 8. <br /> OPERATION AND ADMINISTRATION PROVISIONS . . . . . . . . . . . . . . . . . . . . . . . 20 <br /> 1. Administration of Franchise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 <br /> 2. Delegated AuthoritX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 <br /> 3. Franchise Fee . .............................................20 <br /> 4. Access to Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 <br /> 5. Reports and Maps to be Filed with CitX . . . . . . . . . . . . . . . . . . . . . . . . . . 21 <br /> 6. Periodic Evaluation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 <br /> <br /> SECTION 9. <br /> GENERAL FINANCIAL AND INSURANCE PROVISIONS . . . . . . . . . . . . . . . . . . . 21 <br /> 1. Performance Bond . .........................................21 <br /> 2. Letter of Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 <br /> 3. Indemnification of Citv . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 <br /> 4. Insurance ..................................................25 <br />
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