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<br />. SECTION 5. <br /> SERVICE PROVISIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 <br /> 1. Regulation of Service Rates. .................................. 14 <br /> 2. Non-Standard Installations. ................................... 14 <br /> 3. Sales Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 <br /> 4. Subscriber Inquiry and Complaint Procedures. . . . . . . . . . . . . . . . . . . . . 15 <br /> 5. Subscriber Contracts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 <br /> 6. Refund Policy. ............................................. 16 <br /> 7. Late Fees. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 <br /> 8. Office Policy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 <br /> SECTION 6. <br /> ACCESS CHANNEL(S) PROVISIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 <br /> 1. Public. Educational and Government Access. .. . . . . . . . . . . . . . . . . . . . 16 <br /> 2. Charf.!es for Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 <br /> 3. Access Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 <br /> 4. Access Suvoort. ............................................ 17 <br /> 5. Studio Relocation. .......................................... 17 <br /> 6. Regional Channel 6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 <br /> 7. State and Federal Law comoliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 <br />e SECTION 7. <br /> INSTITUTIONAL NETWORK (I-NET) PROVISIONS ........................ 18 <br /> 1. Capacity. ................................................. 18 <br /> 2. Grantee's Use of Capacity. ................................... 19 <br /> 3. End-User Equipment. ........................................19 <br /> 4. Service Standards. .......................................... 20 <br /> SECTION 8. <br /> OPERATION AND ADMINISTRATION PROVISIONS. . . . . . . . . . . . . . . . . . . . . . .20 <br /> 1. Administration of Franchise. ....... . . . . . . . . . . . . . . . . . . . . . . . . . . .20 <br /> 2. Delef.!ated Authoritv. ........................................ 20 <br /> 3. Franchise Fee. ............................................. 20 <br /> 4. Access to Records. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 <br /> 5. Reports and Maps to be Filed with City. . . . . . . . . . . . . . . . . . . . . . . . . . 21 <br /> 6. Periodic Evaluation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 <br /> SECTION 9. <br /> GENERAL FINANCIAL AND INSURANCE PROVISIONS ...................21 <br /> 1. Performance Bond. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 <br /> 2. Letter of Credit. ............................................ 22 <br /> 3. Indemnification ofCitv. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 <br /> 4. Insurance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 <br />. <br />