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<br /> '. <br /> . <br />HANDLING CITIZENS' COMPLAINTS 4tI <br />Jvide an opportunity for feedback and identifying problem areas. I City business. <br />lre handled determines to a great extent the level of confidence and equipment are <br />ds for its municipal government. Above all, we are here to serve, affic laws. Seat I <br />to effectively handle citizen complaints. lt, valid driver's <br /> le who operates <br />plaint be polite and never argue with the complainant even if he/she ~iplinary action. . <br />lie or insulting towards you and the City. Stay calm, cool and ;s and/or whose <br />criticisms personally and you will be better able to help solve the st interest of the <br />Jecome a part of it. I <br />::Jlaint over the telephone, let the complainant fully express his/her , meetings, etc.) . <br />Iy inform the complainant that you are sorry that he/she has Jes not interfere <br />m; and try to do what you can to solve the problem. <br />complaint, it is very important to follow through properly. This can I <br />doing the following: <br />, and record information pertinent to the complaint; I <br />ine which City employee is responsible to investigate and take tJ <br />ve action and forward the complaint accordingly; <br />up on what action has been taken to correct the problem. I <br />le responsible supervisor should notify the complainant to advise <br />. of the action that has been taken to correct the problem. I <br /> . <br /> I <br /> I <br /> . <br /> I <br /> -- <br /> I <br />