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<br />Services of the Board of Water Commissioners <br /> <br />The Board of Water Commissioners has provided water services for more than 100 years. Water is our only husiness, <br />and our large operation on 00 experienced and competent employees provides a wide array of services in an efficient and <br />effective manner. <br /> <br />. <br /> <br />LARGE CAPACITY FOR SERVICES <br /> <br />. Serve ten communities, including Arden Hills, Falcon Heights, Lauderdale, Little Canada, Maplewood, <br />Mendola, Mendota Heights, Roseville, Saint Paul, West St Paul <br />. Service more than 95,000 metered retail accounts, both residential and commercial <br />. Serve nearly 395,000 customers <br />. Maintain 1,099 miles of water mains <br />. Pump an average of 50 million gallons of water a day, with peak-day capacity for 144 million gallons <br />. Provide softened water to all customers <br /> <br />WIDE ARRAY OF SERVICES <br /> <br />Water Supply Operatious <br />. Water main inspection, testing, and repair <br />. Water main tapping for service connections to homes and other buildings <br />. Water leak location and detection <br />. Annual reduced pressure zone (RPZ) testing and reporting <br />. Water tower inspection and painting specifications <br />. Regular pump and electrical equipment maintenance <br />. Facilities management recording system (hydrants, mains, valves, meters, service connections) <br />. Main break and leak repairs <br /> <br />. <br /> <br />Water Quality Services <br />. Regular collection and testing of samples <br />. Bacteria testing <br />. Lead abatement <br />. Complaint traCking <br />. Mediated distribution system problems <br />. Customer consultation <br /> <br />Customer Services <br />. Water and sewer billing <br />. Printing and mailing of inserts <br />. Exterior meter reading <br />. Staff of customer service representatives <br />. Automated Voice Response Unit (VRU) <br /> <br />Computerized Financial Services <br />. Tracking of supply inventory <br />. Fixed assets tracking system <br />. Automated project accounting system <br />. General ledger accounting system <br /> <br />OPTIONS IN RANGE OF SERVICES PROVIDED <br /> <br />. Complete retail servi=, including water supply, operating system, billing, accounting <br />. Wholesale water supply ouly (community provides operating system) <br />. Operating system only (community provides water, e.g., well water) <br /> <br />. <br />