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<br />City of Arden Hills <br />Job Description <br /> <br />POSITION: <br />DEPARTMENT: <br />REPORTS TO: <br /> <br />Customer Service Representative I <br />Administration <br />Deputy Clerk <br /> <br />SUMMARY <br /> <br />Performs a variety of routine and complex clerical and secretarial work in providing <br />administrative support. <br /> <br />ESSENTIAL FUNCTIONS OF THE POSITION <br /> <br />Answers all incoming telephone calls (voice and TDD) and directs callers to proper <br />department or person. <br /> <br />Greets visitors at front counter and assists or refers them as necessary. <br /> <br />Provides general information and assistance to the public and staff. <br /> <br />Directs visitors to proper offices and receives deliveries. <br /> <br />Receives, sorts and distributes all incoming mail and faxes and processes all outgoing <br />mail. <br /> <br />Coordinates and maintains Gopher One Call tickets. <br /> <br />Enters parks and recreation registrations into computer, answers calls regarding park and <br />recreation classes, processes cancellations and refunds, deposits; and mails information <br />concerning programs. <br /> <br />Schedules park and rink rentals. <br /> <br />Maintains and schedules service on office equipment. <br /> <br />Orders office supplies. <br /> <br />Programs and maintains cable information, including City Council meeting playbacks. <br /> <br />Updates and maintains the City reference guide. <br /> <br />.. <br /> <br />tit <br /> <br />fit <br /> <br />-- <br />