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<br />i. <br /> <br />i. <br /> <br />DRAI'T <br /> <br />DRAvr <br /> <br />Attachment - F <br /> <br />An Assessment of Curreut Services Provided By Ramsey County PSAP's <br /> <br /> " ~ <br /> 0 >->- -S ro <br /> 0 OJ <br /> ;: OJ_ ro roOJ <br /> '" c n. -'" <br /> .'!! E ::> OJ ro <br />Assessment of Current PSAP Services In Ramsey D. ro 0 (j) ~.J <br />ro cr:O .c <br />County 2 5 <br /> <br />Operating Standards <br /> <br />PSAP.managers on the Work Group and other Work Group members agreed <br />that going forward with the new radio system that which ever PSAP model is <br />subsequently developed that any model adhere to the following performance <br />standards: <br /> <br />Call Taking As A Whole - Calls Answered in three rings or less, 95% of the <br />time <br /> <br />99% of all calls answered in 40 seconds or less <br /> <br /> <br />95% of emergency dispatching of fire concluded within 60 seconds; <br />Emergency dispatch of law enforcement per S.O.P. based upon type of <br />incident <br /> <br />No less than two agents at any time ifPSAP provides pre-arrival instructions <br /> <br />Transfers of calls from the PSAP to another agency or PSAP must be <br />"warm" transfers; i.e. call taker on phone with caller lUltil connected with the <br />party being transfcrred to; call transfer will not exceed 30 seconds <br /> <br />Dedicated fire dispatcher assigned for fire incidents and for active life <br />threatening law enforcement events <br /> <br />A consistent quality assurance program among PSAP's must be in <br /> <br /> <br />A ents must be sworn civilian uniformed call takers <br /> <br />D <br />D <br /> <br />I ,-, <br />I~I I <br /> <br />I Written governance policy <br /> <br />Core Functions and Services <br />. L~swer 911 Calls (Pol;~~~ Fire, EMS) <br /> <br />~~--] <br /> <br />I~-l <br /> <br />Answer and appropriately process non-emergency or administrative calls <br /> <br /> <br />PSAPModclComparison L3.doc 22 <br />