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. . . Arden Hills Transportation Task Force June 8, 2005 Page 2 City of Arden HHls. This, coupled with beginning those routes on streets which are currently in the poorest condition. will help reduce wear on Arden Hill's streets. . By October 31, 2005, the Haulers will only use tandem axle trucks when picking up throughout the City. The practice will help reduce wear on streets by distributing loads over more axles. By the end of October, all Haulers will have acquired all the necessary equipment to complete the conversion to all tandem fleets. . The Haulers will assist the City by alerting the City staff to unlicensed Haulers who may be coming into Arden Hills. The City's interest in this regard is identical to the Haulers'. Any company which is picking up residential trash within the City limits without a license is unfairly competing and violating City ordinances. The Haulers, like the City, support the enforcement of the law in a way that recognizes that those who have sought licenses and complied by City ordinances should be the only Haulers entitled to do business within the City limits. . The Haulers will furnish the City with a list of telephone numbers (updated on a regular basis) to be used for complaints. Since customer service is the most important part of Haulers' business, the Haulers are eager to know of any complaints which their customers may have. As a result, they welcome contact by the City staff should one of their customers lodge a complaint with the City. They will provide City staff with a telephone contact list which they will keep on an updated basis to ensure that communication between the City, the Haulers, and their customers is as easy and prompt as possible. . By October 31, 2005, all Haulers will provide their customers with refuse containers which contain the current name and phone number of the Hauler. Again, the Haulers, like the City, feel that this is an important way by which customers and the City know who is hauling waste within the City's limits. All containers which have obsolete markings will be either removed or remarked with the appropriate information. This process obviously cannot occur overnight and the Haulers expect the conversion to be complete by this coming October. . The Haulers will continue to provide a volume-pricing system for their customers. Currently all Haulers in Arden Hills, and throughout the state, provide each of their customers with volume-based pricing. There are typically three levels of service based on container size. The prices vary based upon competition and the fixed costs each Hauler has in performing its service.