Laserfiche WebLink
<br />~ <br />/]'\~ HILLS <br /> <br />MEMORANDUM <br /> <br />DATE: <br /> <br />November 20, 2007 <br /> <br />AGENDA ITEM 7B <br /> <br />TO: <br /> <br />Honorable Mayor and City Council <br />Michelle Wolfe, City Administrator <br /> <br />Sue Iverson, Finance Director ~ <br /> <br />FROM: <br /> <br />SUBJECT: <br /> <br />RevTrak Software - Online Payment System <br /> <br />BACKGROUND <br /> <br />During the Council/Staff retreat, an online payment system was discussed to update our services <br />to residents. It was identified as one ofthe goals and objectives for staffto implement in 2007. <br /> <br />DISCUSSION <br /> <br />Earlier this year, staff met with representatives from RevTrak to view a demonstration ofthe <br />software and the capabilities. Staff saw a number of possibilities for use with this software, <br />including our own "web store". The software would not only be capable of taking credit card <br />payments on-line, but we would also be able to use this for recreation program sign-up and <br />payment. One of the biggest features ofthis would be the ability for residents to look-up their <br />utility bill balance on-line and make the payment, as there is an interface with Springbrook <br />available. We could also offer a number of other payment options in the future such as, siding <br />and roofing permits or general bills that they owe the City. This software/service will be able to <br />grow with us and we can customize to our needs. The web store will allow us to be available to <br />our residents 24 hours a day, seven days a week, and should eventually reduce the staff hours <br />processing checks and payments. Another advantage is that the web store is hosted on <br />RevTrak's system and is monitored for security and they are responsible to the credit card data. <br />The web store is linked to our City's website. If you would like to look at some current sites you <br />may visit: www.RevTrakcom/LakeCrvstal, www.RevTrakcomlHutch, and <br />www.RevTrak.com/Shoreview. <br /> <br />FINANCIAL IMPLICATIONS <br /> <br />The monthly fee for this service is $49.95 a month, as our population is under 10,000. The <br />Springbrook interface is $1,575 and $394 a year for maintenance. I have already worked these <br />numbers into the 2008 budget and there are sufficient funds in the finance budget to cover the <br />