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<br />DOE] TiERnE~ <br />::0 BROTHERS INC <br /> <br />Winning Presentation Tools 1M Since 1977 <br /> <br />3300 University Ave SE <br />Minneapolis, MN 55414-3326 <br />www.tierneybros.com <br />612.331.5500.800.933.7337 +Fax: 612.331.3424 <br /> <br />TIERNEY BROTHERS MAINTENANCE PROGRAM <br /> <br />Tierney Brothers, Inc. prides itself on providing the best service possible to its customers. At Tierney Brothers, Inc. your success is our responsibility. <br />When Tierney Brothers, Inc. integrates a solution for your equipment needs, we not only supply the product, we supply quality installation and service. <br /> <br />Bronze Maintenance Plan Designed for: <br />City of Arden Hills <br /> <br />Included in your Bronze Maintenance Plan, you will receive one preventative maintenance check, along with one non-scheduled service call per <br />contract period. <br /> <br />The preventative maintenance check will be scheduled to evaluate, test, and clean all of the equipment included in your system. Preventative <br />maintenance on your system/room can prolong the life of your equipment. <br /> <br />Your bronze maintenance plan includes one non-scheduled service call within the contract period, Our technicians will evaluate the problem and <br />complete repairs on site if possible. If any parts are required to repair your equipment, an estimate of product pricing will be given before work begins, <br />Under certain circumstances, equipment may need to be brought back to our facility for repair, <br /> <br />Terms and Conditions <br />/f any equipment, cabling or accessories are physically damaged from accidents, natural disaster, misuse, abuse, or attempt to selVice by a <br />non-qualified technician, or if it does not match the as built drawings, it will be void from coverage. Under these circumstances it will be the customer's <br />financial responsibility for repair or replacement. Additional charges for lift rental or other supplemental equipment wifl apply if such equipment is <br />required for equipment access, If the selVice technician detennines the problem is the result of user error, rather than equipment malfunction, <br />additional charges may be applied. <br /> <br />All manufacturer warranties covering paris and labor wifl be honored under this maintenance contract. Products outside of manufacturer warranties <br />that are in need of repair will receive labor at no charge and 10% off parts. <br /> <br />System installations carry a warranty for a period of 90 days. Maintenance contract effective dates will begin 91 days from invoice date and last for <br />12 months. If maintenance plan is written for an existing room, contract invoice date is 'effective date of contract. <br /> <br />Preventative maintenance checks cover all equipment from the original installation or all equipment installed in the room(s) at the start of maintenance <br />contract. <br /> <br />The maintenance plan is limited to our local service area. If any of the equipment or system components are removed from the premises, they will <br />become void of coverage and become the financial responsibility of the customer if damage occurs. <br /> <br />If the selVice plan is written for a system outside a 100-mile radius from Tierney Brothers, Inc. there will be a mileage / trip, and per-diem charge per <br />call. Special contract stipulations may be written up on an individual basis. <br /> <br />SelVice and siJppori is limited to Monday through Friday, 8;00 AM to 5:00 PM central standard time, excluding national holidays. <br /> <br />This Bronze Maintenance Plan refers to: <br />City of Arden Hills <br />RE: Council Chambers <br />Job Number: 5071101 <br /> <br />I have read, understand and agree to the above terms and conditions. <br /> <br />x <br /> <br />Date: <br /> <br />Please Sign Here <br /> <br />Tierney Brothers, Inc. Confidential <br /> <br />11i27/2007 <br /> <br />Page 6 <br />