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City of Arden Hills driver shall take all precautions possible to prevent littering of unacceptable recyclable materials. Contractor shall have no responsibility to remove any items that are not recyclable materials. 4.13 Missed Collection Poliey & Procedures In the City's public education information, residents will be directed to call the Contractor for missed collections and other service issues. Contractor shall have a duty to pick up missed collections. Contractor agrees to pick up all missed collections on the same day that the Contractor receives notice of a missed collection, provided notice is received by Contractor before II :00 a.m. on a business day. With respect to all notices of a missed collection received after II :00 a.m. on a business day, Contractor agrees to pick up that missed collection before 6:00 p.m. on the business day immediately following. Contractor shall provide staffing of a telephone-equipped office to receive missed collection complaints between the hours of 7:00 a.m. and 5:00 p.m. on weekdays, except holidays. The Contractor shall have an answering machine or voice mail system activated to receive phone calls after hours. Contractor shall keep a log of all complaints, missed pick ups, and other calls requiring action. The log shall include the type of cal~ the date and time received, the Contractor's response, and the date and time of response. This information shall be provided to the City in a monthly report. 4.14 Non-Completion of Collection and Extension of Collection Hours If Contractor determines that the collection of recyclable materials will not be completed by 6:00 p.m. on the scheduled collection day, Contractor shall notify the City Recycling Coordinator by 4:00 p.m., and request an extension of the collection hours. Contractor shall inform the City of the areas not completed, the reason for non-completion, and the expected time of completion. 4.15 Severe Weather Recycling collections may be postponed due to severe weather at 1he sole discretion of the Contractor. Upon postponement, collection will be made on a day agreed upon between the Contractor and the City. 4.16 Holidays Holidays refers to any of the following: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and any other holidays mutually agreed to by the City and Contractor. In no instance will there be more than one holiday during a collection week. When the scheduled collection day falls on a holiday, collection for that day will be collected one day later. If the City chooses every other week collection, the Contractor shall publish a yearly calendar clearly identifYing collection days/weeks, with assistance from the City. 4.17 Weighing of Loads Contractor will keep accurate records conslstmg of an approved weight slip or electronic equivalent with the date, time, collection route, driver's identification, vehicle number, tare weight, gross weight, net weight, and number of recycling stops for each loaded vehicle. Collection vehicles will be weighed quarterly or semi-annually to obtain a tare weight. Paper or 10