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<br />Table of Contents <br /> <br />ACKNOWLEDGMENTS.............................................._........................._............................................._...1 <br /> <br />CITY STAFF ---.---........nn......n.nn.n...___..___..nn...___...nn....__...n.n......___0000........0000... <br />TRIDA T A STAFF on.......______.....n nu "..hnn..._nn__..________.___."._ __ _n_ ..._.....nnn n_......__.. <br /> <br />"ho.O.._____...1 <br />.....__n___u_H <br /> <br />EXECUTIVE SUMMARY ....................................._....................................................................................3 <br /> <br />KEY QUESTIONS AND FINDINGS ......00000000..... ______00.00.00....00000000..__...___00.00.. <br />ORGANIZATION AND MANAGEMENT ___m._. .....m........ _...__....n____hmn__.___ <br />RISK AND DEMAND_n__..__._..._________......_______ _._nn_._______..____ _.__un.._.__________ <br />FIRE, RESCUE, AND EMS OPERATIONS .___0000 000000000000...000000__ .."__.___'___00 <br />SUPPORT SERVICES nnuuunm___..__. ...n._nnn_. U_hmhnnnu_.._m_. <br />EMERGENCY MANAGEMENT _ .___...n____._m. n_....__....______ <br />IMPLEMENTATION nn.. __.__..m....... _n_nnnnm._.. <br /> <br />.._____00______00000000__ ....3 <br />.00...0000000000...5 <br />..___0000___________00__...00___00..__.8 <br />.00.___00.00..008 <br />_____.________.__10 <br />...0011 <br />00000012 <br /> <br />I. INTRODUCTION ...-......................._......................................._...........__.................................................1 <br /> <br />SCOPE OF WORK ________00..__.___.___00..... <br />METHODOLOGY.. h_..om_.n___ <br />OVERVIEW OF THE DEPARTMENT __.... ..._____0......_. <br />BACKGROUND OF CiTY nmun ....m .._h....... <br />ORGANIZATION OFTHE REpORT______.. ........__.... <br /> <br />,,1 <br />0000"2 <br /> <br />_______.__.2 <br /> <br />n__n___.3 <br />nn ___''''005 <br /> <br />II. MANAGEMENT AND ORGANIZATION ......................................................................................._..7 <br /> <br />OVERVIEW .........~...._.......uh.n.....u ..._..._............_..._....u.... ~..................n ........nn..... _..........7 <br />MISSION STATEMENT AND KEY PERFORMANCE INDICATORS... ..........._... .......8 <br />ORGANfZATlONALSTRUC1lJRE ... ................. .....m........ ..10 <br />OPERATIONS___n__...n......__ 00.....___.14 <br />REORGANIZED ORGANIZATiONAL STRUCTURE ...._.......... .......17 <br />PG}'roll Services ... . .........--. __............___. .....................--.......__.._............__.....22 <br />BUDGET AND FINANCL.. n'....nn.__ .___...___nnn ..000023 <br />EMS REVENUE AND FEES.. .nnn.n.......... "'n___n___.... .n.......nn.______.n__ 0030 <br />CAPITAL PROJECTS AND FUNDING .m.._ ._.............m....... ................. .....31 <br />Internal Process..._... ...----....... ..____.._..........__..._... .._...........__._.. ....__....32 <br />COMMUNICATlON...un.un..___u ..un.nn._____ .uuuunnnnu__ .nn'.___nn__.. nnnnn..33 <br />LABOR/MANAGEMENT RElA TrONS .......- .................................... 'h......_u.. n__........35 <br />IAFF Local 3939 (Supervisors) .n.n.'......___nnn ......35 <br />lAFF Local 21 (Firefighlers). nnnnn..n__'n,'n... n.....______n.____ .unn.n___nnn......n.nnn..u.36 <br />PROGRESSIVE DISCIPUNE AND GRIEVANCES ............._ __.m.m....... mm,,,u'.'h_ m......m38 <br /> <br />Overtime _ ......-........ ...... .__ __........._............ _......40 <br />HUMAN RESOURCE MANAGEMENT '''.mm........ ......_nmm....u.... _._.42 <br />Demographics...... .......__.............._........ ........_........... u___......... __.......42 <br /> <br />Hiring. .................. ....-...........-.--..........._____................n... ....................... ....._.._....44 <br />Recruiting ......_..m........__ __........... __.m......u ....__45 <br />ORGANIZATIONAL DEVELOPMENT _ ...._n._uu.............. ..m47 <br />TheSituQfion.. ......._.m..m.. . ............m... ...u__._...... ___.18 <br />Fixing the Problem.. .........-........_._....._.... ... .__............ ..._.50 <br />SUMMARY OF MANAGEMENT STAFf CHANGES._....u.._ .........uu._...._._..n.... .._..................._..56 <br />