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<br />~ <br />~HILLS <br /> <br />MEMORANDUM <br /> <br />DATE: April 28, 2008 <br /> <br />TO: Honorable Mayor and City Council <br />Jim Willis, Interim City Administrator <br /> <br />FROM: Noah Simon, Assistant City Administrator <br />Sue Iverson, Finance Director <br /> <br />SUBJECT: Revised Job Description for the Office Support Staff and Reclassification <br /> <br />BACKGROUND <br /> <br />In 2007, the City Council authorized a compensation study of all City positions. During this <br />study, it was found that the Customer Service Representative position did not quite fit into the <br />new scale. After research and discussions with our consultant, Rod Kelsey, it has been <br />determined that this position should be integrated into a new Customer Support Specialist <br />position (a new title for the current Customer Service Representative position and the Office <br />Support Specialist positions). <br /> <br />DISCUSSION <br /> <br />The City currently has two Office Support Specialists (Grade 4) and one Customer Service <br />Representative (Grade 3). In looking at both ofthese positions, they should serve as a back-up to <br />each other and basically do the same duties. Currently, the Office Support Specialist has to do <br />all the duties of the Customer Service Representative, but the Customer Service Representative <br />does not have to do all the duties of the Office Support Specialist. For efficiency and <br />productivity in the department, it would benefit the City to combine these job descriptions into a <br />Customer Service Representative position; as currently, there is really very little difference <br />between the positions at this time. <br /> <br />Our consultant has recommended that if, in the future, the City would like to have a true <br />"receptionist" position; a new job description be developed and this position be integrated into <br />the pay scale at a lower level (Grade 2). <br /> <br />In combining these positions, the same criteria would be used to integrate the current incumbent <br />in the Customer Service Representative position into the pay scale as was used for all other <br />employees. (Note: The Customer Service Representative position did not receive an increase in <br />December 2007 and only COLA on January I, 2008, as their current salary was outside the new <br />pay range.) This would be a budget impact of $972 for 2008. <br />