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<br />~ <br />~HILLS <br /> <br />April 4, 2008 <br /> <br />CITY OF ARDEN HILLS <br />POSITION DESCRIPTION <br /> <br />Position Title: <br />Department: <br />Accountable to: <br />Positions Supervised: <br />Status: <br /> <br />Customer Service Specialist <br />Administration <br />Finance Director <br />None <br />Full-Time, Non-Exempt <br /> <br />SUMMARY <br /> <br />Serves as a Customer Service Specialist for the City, assisting with inquiries on City <br />services and programs to the appropriate departments and/or individual (s). Provides <br />clerical and administrative support to all City departments. <br /> <br />ESSENTIAL FUNCTIONS OF THE POSITION <br /> <br />Provides reliable customer service to all in person visitors, guests and phone customers. <br />Serves as the first point of contact for public inquires; assists the general public with <br />questions on city services, programs and events; answer or route phone calls, provide <br />information to the general public. Provides clerical and administrative support to all City <br />departments; prepares various correspondence including memos, reports, the <br />compilation, preparation and distribution of Council and Board and Commission packets, <br />other support information and legal notices. Orders and maintains office supplies for City <br />staff. <br /> <br />Registers and collect fees for City programs. Prepares and processes licensing <br />applications and registration for waste haulers, liquor, peddlers, business, contractor, <br />gambling and other City licenses and permits. Receives, processes, logs and issues all <br />building related permits. Generates and provides necessary reports; scans and files all <br />related permit information. Provides assistance in the elections process; administer <br />absentee voting, organize election materials and assist on Election Day. <br /> <br />Creates and maintains City files and records to ensure City information is complete, <br />available, accurate and current. Creates and maintains databases; enters department <br />data on the computer in order to maintain and generate accurate computer inquiries and <br />reports. <br /> <br />Cash receipts any City payment; process daily utility bills and other City fees; and <br />prepares and processes City deposits. <br />