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<br />~ <br />~HILLS <br /> <br />MEMORANDUM <br /> <br />DATE: <br /> <br />September 8, 2008 <br /> <br />TO: <br /> <br />Mayor and City Council <br /> <br /> <br />Ron Moorse, City Administrator f ~ <br /> <br />SUBJECT: Consolidated Dispatch Center Update <br /> <br />FROM: <br /> <br />Call Response <br /> <br />A question was raised regarding whether, when a 911 call is made and all call-takers are on <br />existing calls, is the call answered with an electronic message. Scott Williams, Ramsey <br />County's Director of Emergency Communications, has indicated that no 911 calls are answered <br />with an electronic message. If all of the 911 lines were to become busy, the calls would ring to'_ <br />the non-emergency lines. Mr. Williams also indicated that, if a 911 caller received a recording, <br />it was probably from Qwest or the caller's phone company. It probably had nothing to do with <br />911 trunks, but may have been a problem with the local phone system. If we have the date and <br />time of the call, the County can trace back through its call records to see what happened to the <br />call. <br /> <br />RNC <br /> <br />Mr. Williams indicated the call-taker staffing was increased during the RNC, and the dispatch <br />center worked very well. <br />