4I, Motion to Approve the Customer Service Specialist job description

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~ ~HILLS April 4, 2008 CITY OF ARDEN HILLS POSITION DESCRIPTION Position Title: Department: Accountable to: Positions Supervised: Status: Customer Service Specialist Administration Finance Director None Full-Time, Non-Exempt SUMMARY Serves as a Customer Service Specialist for the City, assisting with inquiries on City services and programs to the appropriate departments and/or individual (s). Provides clerical and administrative support to all City departments. ESSENTIAL FUNCTIONS OF THE POSITION Provides reliable customer service to all in person visitors, guests and phone customers. Serves as the first point of contact for public inquires; assists the general public with questions on city services, programs and events; answer or route phone calls, provide information to the general public. Provides clerical and administrative support to all City departments; prepares various correspondence including memos, reports, the compilation, preparation and distribution of Council and Board and Commission packets, other support information and legal notices. Orders and maintains office supplies for City staff . Registers participants and collect fees for City programs. Assists in preparing and processing licensing applications and registration for waste haulers, liquor, peddlers, business, contractor, gambling and other City licenses and permits. Receives, processes, logs and issues building-related permits. Generates and provides necessary reports; scans and files permit-related information. Provides assistance in the elections process, including administering absentee voting, organizing election materials, and assisting on Election Day. Creates and maintains City files and records to ensure City information is complete, available, accurate and current. Creates and maintains databases; enters department data on the computer in order to maintain and generate accurate computer inquiries and reports.