HomeMy WebLinkAboutConsolidated Dispatch Center Update�i EN HILLS
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DATE:
TO:
FROM:
August 21, 2008
Mayor and City Council
Ron Moorse, City Administrator ��
SUSJECT: Consolidated Dispatch Center Update
Call Queue Tzznes
The County had created a report that compared the call queue times for the first quarter of 2007
vs. the first quarter of 2008. The ca11 queue time is the time frorn wh�n a call is created in CAD
io the time the call is dispatched. The average call queue times %r all call priorities coznbined
{urgent and rautine calls together) was 6.2 minutes in 2007 an.d 3.82 x�rzinutes in 2008. For the
high pr�ority call category only, the average was 1.95 minuies in 2007 and 1.53 minutes in 2008.
The County can create this report on a quarterly basis, but we have �een unable to get in contact
with the County staff, due to preparations for the RNC. We will abtain an updated report as saon
as �Iie Caunty is able to respond.