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HomeMy WebLinkAbout2A, Allina Update ,-A�EN HILLS Request for Council Review 2A Prepared By: Patrick Klaers, City Administrator Work Session Date: September 19, 2011 Allina Update Discussion Topic: Discussion regarding which emergency response or public safety organizations should respond to which emergency calls and why. Supporting Documents: 1. Memorandum dated September 19, 2011,from Patrick Klaers, City Administrator. 2. Material provided by Bill Snokc. EN HILLS MEMORANDUM DATE: September 19,2011 TO: Honorable Mayor and City Couu it e FROM: Patrick Klaers, City Administrat ram/ SUBJECT: Allina Update Background/Discussion This past summer I met with Bill Snoke from Allina Medical Transportation. Bill is the Director, Office of Emergency Medical Services. The purpose of our meeting was to introduce me to the Allina services in the Arden Hills area. We ended our meeting by talking about an Allina presentation and discussion with the City Council. Accordingly, Bill and three members of the Allina Medical Transportation Management Team will be at this City Council work session to discuss with the City Council the Allina organization and services and what Allina provides for the Arden Hills area. Attached for your information is some material provided by Bill Snoke. Additionally, I have invited the Fire Chief Tina. Boehlke, representatives from the Sheriffs Department, and Scott Williams, Director of the County Emergency Communications Center to attend this work session. It is assumed that the Council will want to discuss the issue of which emergency response or public safety organizations should respond to which emergency calls and why. Over the past year I have heard the Council discuss emergency response policies and procedures, and question why the Ambulance (Allina), Police (Sheriff's Department), and Fire Department all respond to Medical 911 calls. By having everyone involved in the situation attending this work session, we can hopefully reach an understanding as to the benefits and costs of having all three organizations respond to a call and what the drawbacks would be if either the Police or the Lake Johanna Fire Department did not respond to a call. City Council Meeting C:lUserslsonja.klingbcrglDesktopl2A,Allina Update,doe Page 1 of 1 • • • W liiam (Bill) Snoke Director,Office of Emergency Medical Services Maif Route 54101 2925'Chicago Avenue Minne:apolis;:MN 55407 will.am Snoke@allin°.com. • 38 years of EMS experience • Bachelor of Arts, Sociology, University of"Minnesota, College of Liberal Arts Bachelorof Science, Carlson School of Management • ' Master of Arts in Public:Adm nistration,'fla— cline Untvers.i y As Director of"the'Qffice of EMS.for Allina Hospitals &Clinics; Snoke leads"effortsta provide local ambulance,fire service, law enforcement, public safety"communications center, and pub is health agencies with access to;the full range of services available.throughout Allina. As a member of the senior leader ship team at Allina Medical Transportation (AMT), he leads LYlI tarn Snake " community and governmenta relations efforts, legislative affairs,,business development'and strategic positioning: Snoke came to Allina in 20,03"as'Director of Operations at AMT., He held other leadership roles [6cluding responsibillty for risk ranagement information ser.vices;:and'fleet and facile ties before moving into his current role �n 2009 Snoke has worked in a wide variety of EMS roles`including 30 years as an EMT."n vol',unteer a,nd"paid positions with basic and advanced life support ser �ces: 'He has done countyand regional""EMS planning,-:beenon the admrnistratiue staff of a public:teachi`ng . hospital,"and held other leadership roles in`EMS agencies. Snoke is an instructor in the Public Administration program at Hamline'Unive.rsity, a former board member of the Minnesota Ambulance Association, ar d a guest.lecturer at Century College. i> 1 MEDi(AL allinaems.co�Sl TRANSPORTATION AI&m HnspiruL Glinirs, AMT-PCT5-9-15-W ALLINAHEALTHSYSTEM"AREGISTERED TRADEMARK OF ALLINA HEALTH S.&EM - Brian LaCroix President,Allina Medical Transportation 167 Grand Avenue Saint Paul,MN 55102 brian.lacroix.@alliha.comns • Paramedic for 25 ears Y _ q IiI 9 • B5 degree in Busihess.Admjnistration • Post Graduate Studies rc Throughout his medical services career; LaCroix has been an emergency medical technician, paramedic,educator, author, ClSD p eer counselor and man _ . tiger He has helpecl develop state emergency medical services for Minnesota and 1Nisconsin, as well as extended 'pr—' ts.in. : Nicaragua and l=ranee. LaCroix is a past member of the:Minnesota'Emergency Medical Sraar Lac r°zx Service Regulatory Board and current chair'"of the Hennepin' Coulnty EMS Council.. ALL, NA MEDD:A7 a1.1inaems.ic 1"t. TRANSPORTATION :. AIN Hav�xruCk�linis - AMFRC-f5'4-15-10.ALLINA HkAUH1 SYSTEM•A WGI51 ERE0 MADEMARK OF ALLIMA HEALIH SYSILM- Charles J Lick, ,MD Medical Director,Allina Medical Transportation 167 Grand Avenue South Saint.: aul MN,55102 charles.lick@allina.corn QUALIFICATIONS - Medical Director,Allina Medical Transportation - Founder,Heart`Safe Comrndnities, • Medical Director,Buffalo Hospital Emergency Department Board-certified emergency.medicine physician :.: , . EMPLOYMENT _ .. 2000 Present Medical Director,Allina Medical Transportation ix 1997.-Present Medical:Director,Buffalo Hospital Emergency/Urgent Care Repartm,ent 20.00-Present Medical Director,Allina Medical Transportation , • Establish protocols and procedures for EMS::. ,Fz • Provide medical Control for EMS providers „ 2000 Present Charte, T ck, Ml7 •Member of Finance Comriiitee;AlIina,Board of Directors EDUCATIOfV 2000-Present 1985 1988'. Founder and Steering Committee,Heart Safe Communities Residency in General Surgeryr, Provide medical direction to increase automated external defibrillators"(AEDs)in Hennepin County Medical comuni#ies to improve survival of sudden cardiac arrest" Center,Minneapolis,' rn MN 1997 wPresent 1986 Medical Director,Buffalo Hospital Emergency/Urgent Care Department Doctor of Medicine,University, • Supervision;recruitment Brien.Cation,training and ev4uation.6f Emergency Of Minnesota MedicaVSchpbl Department physician staff • Emergency Department liaison to medical staff and hospital administration 1979 • Provide director for continuous quality improvement Bachelor of Stienm Pre 'rofessipnal Stu dies, , . P 1997 2003 UniversityO:1: otre:Dame Director of Medical Affairsj Buffalo Hospital;Buffalo,MN Member of senior.management.team and.; References available upon medical=staff Executive Committee Medical staff liaison wrth hospital;administration request 1994-1997- Chief of StaffElect-St.Joseph's Hospital Representative to Executive Committee o.n:medical direction 1992 Med cal9Direct or,HealthEastTransportatronNT Ambulance Services . • Development&implementation of,patient care standards and medical protocols A LINA. • Supervision of ambulance medical control and direction °MEDTCCAL TRANSPORTATION.:.. a'iil' a eii'Y1s.Co pia lx�sp,«n ain s AMT-PC TS-9-15-19-ALUNA HEALTH SYSTEM•A REGISTEREDTRADEMARK Of ALLINA HEALTH sysTEM Kevin l MIIer.. Director of 0� a Medical Tran peratiohs,Allin' sportation 167 Grand Avenue" "Saint Paul,MN 55102. kevin'miller@allina.com" • Paramedic for 24`years • BA degree in Organizational Lead.ership,candidate As Director of Operations,.Miller"leads".all Allina Medical Y Transportation (AMT) ambulance operations [n five geographic service areas with nearly 100 communities and townships and nearly 1,000,040 peA'ple Miller served as Dakota County EmergencyModical Services Director prior to jointing AMT. He has extensive EMS experience as director of the Campbell Kevar�Miller; Emergency"Response Team in.Weatherford;Texas, and, ambulance services roles in Fort Worth,Texas and Minnesota:" Additonai :: Miller has served on a uanety of"industry=related committees and councils: He is vice-char of the [Vlnnesota CMS Regulatory Board AT LTNA_` 1viEDiCAL. '�[67ae9?15.00.m ` RANS�P(}RTcT�ON T AF.A[W-IS-li.5-I9 ALINA HLALIHSY51 EM'A REGISTALda RADEMARK OF ALLINA HEALI H SYS I LM'.: jai 1i n a : HO I ;� Alllna Hospitals 'Abbott NorthwesternHos ital P Allina MedNCal " Mlnneapalis �( Buffa[o Hospital C)ll'l IC S.fC'S Cambridge Medial Center Anrtandale.. Mercy Hospital Coon Rapids. Blame "NewUlm Medlial Center Brooklyn Park Xx 1. � bwatonnafiosprtal' Buffalo i �aaPlos Mercy v @] F ItIeS 'Phillips E e Instl#ute Minna olks Hospital • .• fr: Y, P . {ambrEdge a ro Area I , Ivey Fal[s,Area Hospital Champlin Wisconsin Chaska:Crossroads St.Francis Regional Medual Cokato • r Center,Shakopee Golntly �APLz 1 a' Coon Rapids rnav ` Lr s arrv,ely OWnedWlthESSenCla,{91nr11U311ty Hospitals and Clmlcs and Park Coon,Rapids:Midwest Surgery lift Ff,6LLw w;__ ® NI[ollet Health Services):: Coon Rapids Women's Health pEvAovT}1, 'H.o prtal. a �, „, a .United Hdspital St-Paul Cottage Grove..: R ' Unity Hospital Frrdleyr Eagan Min xp 1 i MAPLEWoon Eagan Parkvi6w OB/GYN 5aHi�Pa [ � AI1In4 Al"n13U1>atOYy fdma s Unrt tl „ 1E� nterS Elk River PhiIl.r s E e p ' ®' Hospital, d, Faritiauft q In5trtu€te ® t r ..AbbottNorthwest6rA'C rfit�for Orit atient{are,Edina Farmington .. Elk Ride Forest'Lake N0.171 We Ab W �� # � g :Health,flk�tiver F�osprtal, u� WeOealthsampus,'Plymouth ; Fridley BanatrECSurgicalSpeualties _ .. € ■ i Y r , r� fjmntly owned with'North Memona[ Fndley OB/GYN Speaai[sts t f � EAG1 N ` cad's Hea t�Care} Hastings First"Street Has rigs:NlmngerRoad ".Maple Grove ; As efi Medical i, Minneapolis:Isles " k" �]l'C41 lM[nneapolls:Nicollet Mall *Alfina Hospital a Bloomington Minneapolls:The Doctors Uptown 3 ; O Allina Ambulatory Hopkins NorthBranch Care Center :anver Grove Heights` Northfield '.� Allina Medical Clinic Maplewood Plymouth WestHealttr Campus ® Aspen Medical Group Minneapolis East Lake Street Prescott § St Paul Bandana5quare{link Prior Lake-Crossroads - ® Cluelfo Clinic St Paul BeliavivraI Health/Atrium Ramsey ., St Paui Digestive He"alth Center :.::Richfield.Woodlake 5..........PauE Highland Par"k St Mlehae[ St Paul Musculoske[etal Center St Paul Farkview"OBIGYN ` Caribntlge I:. a1Red1C�� 5t Paul:Sleep Center St Paul United Medical, Center White Bear ake Specialties St.Paul Shakopee . ,�. ., Shakopee:Crossroads=Dean Lakes ' Shoreview Queilo CllniC Sites V1estSt Paul Bumsvllle Woodbury dFalls, Chanhassen Twin Cities Rivelr Falls : Edina Buffalo n+tetro Area Area Hosp#al Lakeville :. Hospita! a Savage St Francis Reglon'a! �' 4 /�/� V 7_ `: S '41Vler�lca!W ALLI NA, Medlcal'Ceriter` " ` y` OWa1:Unna , Hospit &'.CiffiWs Hospital ` March 2011:'11-7725 5'2011 ALLINA HEALTH SYSTEM'A R Er,6TERFD TRADEMARK 0F ALLINA HEALTH SYSTEM Mission, Vision and Value Statements OUR MISSION We serve our communities by providing exceptional care,as we prevent illness, restore health and provide comfort to all who entrust us with their care. OUR VISION We will: • Put the patient first; • Make a difference in people's lives by providing exceptional care and service; • Create a healing environment where passionate people thrive and excel; and Lead collaborative efforts that solve our community's health care challenges. OUR VALUES Integrity We Iive our values and mission in our decisions and actions. We match our actions with words. We are honest and just in everything we do. We hold ourselves accountable to each other and the communities we serve. Respect We treat everyone with honor, dignity and courtesy. We respect the values, cultures, beliefs and traditions of others. We value the skills,talents and dedication of everyone with whom we work. We are committed to working collaboratively with one another and to providing consistent, coordinated care. We demonstrate cooperation and teamwork in all our actions. Trust We commit to meet the expectations and act in the best interests of our patients, physicians, communities and one another. We are thoughtful and purposeful in all our actions. We strive to foster an internal community of mutual trust. Compassion We are dedicated to creating a healing and caring environment and supporting the emotional,physical and spiritual well being of all. We recognize and honor the individual needs of our patients, caring deeply for them in Iife and death. Stewardship We recognize that health care is essential to the common good and hold our resources in trust. We commit ourselves to using these resources wisely and distributing them with utmost care and consideration. We commit ourselves to being thoughtful stewards of our time, energy and talent. We hold ourselves accountable for good financial management that enables us to provide for the present and future needs of our patients,physicians, employees and communities. '? A LLI N.A. AT A C LA N C E Hospitals&Clinics Allina Hospitals&Clinics believes people's most Allina is a riot-for-profit organization that cares valuable asset is their good health. Our family of about improving the health of the communities we hospitals,clinics and other care services are dedicated to serve not only in medical settings,but wherever people meeting the lifelong health care needs of communities live, learn and work. Heart Safe Communities,which throughout Minnesota and western Wisconsin.Allina places automated external defibrillators in public places offers a full range of primary and specialty care services to prevent death from sudden cardiac arrest,and our including technically advanced inpatient and outpatient childhood obesity prevention initiative are just two care, 24-hour emergency care,medical transportation, examples of Allina's work to benefit its communities. - pharmacy,and home and community services. Our nearly 24,000 employees,5,000 associated A L L I N A HOSPITALS & CLINICS and employed physicians and 2,500volunteers SYSTEM OFFICE share a common mission—to deliver exceptional health care and support services to the people in our communities 2925 Chicago Avenue - .. —putting the patient first in everything we do.Allina Minneapolis,Minnesota 55407 provides a complete continuum of care—from disease 612-262-5000 prevention to innovative diagnostic and treatment services for complex medical conditions. Mailing Address:p.0.Box 43, One patient.One record.Allina utilizes one of the most Minneapolis,MN comprehensive electronic medical record(EMR)systems 55440-0043 in the nation.Allina is transforming health care with the EMR by providing patients with seamless,coordinated Well address:allina.com and more informed care and improved patient safety. i! MyChart, an Internet tool,enables patients to securely access portions of their medical records,get lab results, schedule appointments online and more.Allina is the first Minnesota health care organization to earn the Davies Award, the industry's preeminent award for health information technology. j s ems.. a L r - wa s , rb est'a. " _ ` Allina Medical Clinic Allina Medical Clinic is a multi-specialty medical group providing primary and specialty care to people in 32 communities in Minnesota 11 Hospitals and western Wisconsin.More than 600 health care practitioners focus 42 ANiria Nked�cal Clmics1tes on the complete health care needs of their patients,helping them to 12 £`; Aspen�iledical Group saes 5 Que to Ch i sites identify health risks and manage chronic illness.The American Diabetes } Association has recognized Allina Medical Clinic for its diabetes patient 23 Hospt#al jiased dimes education program. 15 Community pharmacy sites Aspen Medical Groupf . 3 Amb ulafb r0ca centers Aspen Medical Group joined Allina in 2008 and has more than 30 years of experience serving patients across theTwin Cities in 10 different 23,476 Emplgyees locations.More than 150 experienced,board certified providers offer 1,706 Staffetl beds primary care and more than 20 areas of specialty care for patients 99 671 Inpaperlt hospital admissions ii ranging from infants to seniors.Aspen Medical Group is committed to 1 090,694 Hosprtaloutpatient admissions ; utilizing best practice guidelines and continued research to achieve the 34,871 Inpatient suriial prgcetlures best clinical outcomes for its patients. Outpatient surgical procedures �� 244,157 "'Cmer�isncycareQ�sits Quello Clinic 11637 Births Quello Clinic,which joined Allina in mid-2008,has provided award fatal clinic vislts[AMC&hospital based) winning family medicine to south suburban communities for more 10O,046 Home cafe visits than 60 years.Each family practice provider focuses on the patient as 92,799 Hospue visits 3 a whole person and on how the patient's own health is interrelated 805 271 Pharmacy prescriptions filled with the health of family members.Quello has 33 providers with clinic 8,736,478 Lab tests performed Y, - locations in Burnsville,Chanhassen,Edina,Lakeville and Savage;and it 182 906 0xygen1.medical equipment orders�V y r 51,875 Ambulaiicetrartsp'orts also offers urgent care at its Burnsvillle,Edina and Lakeville locations. Abbott Northwestern Hospital ' � ° • ° Located in south Minneapolis,Abbott Northwestern Hospital is the £$3`1 billion Twin Cities'largest not-for-profit hospital.Abbott Northwestern is known around the region and across the United States for its centers Mercy Hospital of excellence:cancer care through the Virginia Piper Cancer Institute"'; Located in Coon Rapids,Mercy Hospital offers nationally recognized cardiovascular services in partnership with the Minneapolis Heart clinical excellence and compassionate health care services to north Institute®;the Spine Institute;Neuroscience Institute;Orthopaedic metro communities.Among the services providing cutting-edge care Institute;perinatology,obstetrics and gynecology through are Heart&Vascular Center,Women's Heart Center,Cancer Center, WomenCare®and physical rehabilitation through Sister Kenny® Women's&Children's Services,Emergency Services,Mental Health Rehabilitation Institute. Services and a wide range of health education and support groups. Buffalo Hospital Mercy also serves the community through Elk Ridge Health,a surgery Located in the western metropolitan community of Buffalo,Buffalo center and clinic in Elk River. Hospital is recognized as one of the nation`s 100Top Hospltale New Ulm Medical Center according to Thomson Reuters.Buffalo Hospital provides high quality, Located in south central Minnesota,New Ulm Medical Center(NUMC) personal care in private rooms and services are continuously being consists of a hospital and clinic that serves the region in and around added and enhanced.The hospital provides many specialty services Brown County.NUMC offers an extensive range of health care options, including the Birth Center,Cardiac Center,Emergency Services,Sleep including family practice,internal medicine,general surgery,pediatrics, Center,Phillips Eye Institute and Sister Kenny Rehabilitation Institute. orthopedics,obstetrics and gynecology,radiology,emergency Cambridge Medical Center medicine,psychiatry,podiatry,mental health and substance abuse, Located in the community of Cambridge,Cambridge Medical Center home care and hospice.As a fully involved member of its community, is a regional health care facility providing comprehensive health care NUMC continually fosters an atmosphere of well being outside its four services to residents of Isanti County.The medical center is comprised walls through a variety of community focused initiatives. of a large multi-specialty clinic and a hospital on one large campus. Dedicated to meeting the needs of its patients,Cambridge Medical Center provides an atmosphere that promotes healing and comfort. / 9 9 Owatonna Hospital Allina Community Pharmacies Located south of the Twin Cities metropolitan area,Owatonna Hospital Allina Community Pharmacies,with 15 locations,provide fast, provides comprehensive care to patients in and around Steele County. efficient service to patients.New,refill or transfer prescriptions _ Owatonna Hospital has helped to make a positive difference in the may be ordered online through allina.com/pharmacy for home lives of its patients and the community for more than 110 years.The delivery via U.S.mail.Pharmacists can answer prescription questions new 38-bed replacement hospital opened in October 2009,which in person or over the phone.Pharmacy team members have special features international best practices in contemporary hospital design. expertise in many acute and chronic medication needs,including The hospital offers a full range of inpatient,outpatient and emergency organ transplant,diabetes,infertility,pediatrics,oncology and care services. management of multiple medications. - Phillips Eye Institute Allina Home&Community Services Located in Minneapolis,Phillips Eye Institute is the third largest Care management:Focused on continuity of care,registered nurse specialty eye hospital in the U.S.,specializing in the diagnosis, care managers coordinate care over time for high-risk patients with one treatment and care of eye disorders and diseases.Phillips Eye Institute or more complex illnesses. draws patients from a five-state region with an extensive array of Care navigation help desk:One call to 651 635-9173 or 1-800 services,ranging from diagnostic tests and vision rehabilitation to laser 26 1-0879 puts patients,families and providers in touch with a care eye treatments and specialized eye surgery, navigator 24 hours a day,seven days a week Care navigation registered St.Francis Regional Medical Center nurses and social workers assess the callers'needs and provide Located in Shakopee,St.Francis Regional Medical Center serves information and options. - the people of the Twin Cities south metro area with the unique blend Home care,hospice,palliative care:Home care provides a wide of a therapeutic environment combined with the latest technology range of professional at home services.Hospice is for anyone with and treatment.St.Francis provides a wide array of patient care a life-limiting illness whose life expectancy is less than six months. services,including The Family Birth Place,Breast Center,Cancer Palliative care is for those with a chronic or advanced illness. - Center,pediatric care,rehabilitation and sports medicine,as well as Home Oxygen&medical equipment:Professional staff provides a range of health education and support groups.St.Francis is jointly oxygen,respiratory,rehabilitation and mobility equipment,specialty owned by Allina Hospitals&Clinics,Benedictine Health System and beds and other equipment and supplies for home use. Park Nicollet Health Services. SeniorCare Transitions-Geriatric nurse practitioners and geriatric River Falls Area Hospital physicians provide primary care at more than 40 senior campuses. Located in western Wisconsin,River Falls Area Hospital is part of a shared medical campus that provides easy access to hospital services Allina Medical Transportation as well as primary care and specialty clinics,a long-term care facility A leader and innovator in pre-hospital emergency medico[services, and a wellness and fitness center.River Falls Area Hospital provides Allina Medical Transportation(AMT)is devoted to providing skilled and high quality patient focused care at their Rivers Cancer Center,Birth compassionate advanced life support basic life support and scheduled Center and Sleep Center.River Falls Area Hospital provides patients a transport in more than 75 Minnesota communities.More than 370 full range of inpatient,outpatient and emergency services including paramedics,emergency medical technicians and dispatchers work surgical,cardiovascular and rehabilitation services. together to provide service to an area of approximately 1,000 square miles,reaching more than 750,000 people. United Hospital Located in downtown St.Paul,United Hospital is the largest Sister Kenny Rehabilitation Institute hospital in the Twin Cities east metro area.United has a reputation Sister Kenny Rehabilitation Institute,a national leader in rehabilitation, for excellence in patient tare and state-of-the-art facilities,with provides care at Abbott Northwestern,United,Mercy,Unity,Buffalo, innovative programs such as cardiovascular services(including Cambridge,New Ulm and Owatonna hospitals.Outpatient care is Nasseff Heart Center,Women`s Heart Center and Vascular Center); offered at Sister Kenny Sports&Physical Therapy Centers throughout Nasseff Neuroscience Center,and psychiatry,women's health, the metro.Sister Kenny treats more than 70p00 patients each year surgical,rehabilitation and emergency services. following an injury or illness such as stroke and cancer,spinal cord and brain injuries,as well as orthopedic and sports-related injuries. Unity Hospital Located in Fridley,Unity Hospital provides a full range of health care services to the north metro area,including a renowned Bariatric [surgical weight loss]Center.Other services include a Cancer Center, OUr ICI ' ue5 Women's&Children`s Services,Emergency Services and Mental Health S] Wgr(fS ?!i ifPUS$ t Services including geriatric mental health and addiction treatment. Unity also offers a complete array of health education and support CQj7t?gSSI Qtt?fCTJri , groups to patients and the community.