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HomeMy WebLinkAbout09-17-07 Item 2A, Community Survey MEMORANDUM DATE: TO: FROM: SUBJECT: September 17,2007 Mayor and City Council Michelle Wolfe, City Administrator ~~ Community Survey AGENDA ITEM: 2A BACKGROUND On March 26, 2007, City Council awarded a contract to Decision Resources for the implementation of a community survey. The 2007 budget includes $10,500 for this project. In their proposal, Decision Resources indicated that a 50-question survey could be completed for a cost of $1 0,500. DISCUSSION Mr. Peter Leatherman of Decision Resources met with the Council at the April 16 work session. He received input from the Council regarding questions to be included in the survey, as well as other general categories of questions Council would be interested in seeing. Since that time, Decision Resources and staff have reviewed some drafts of survey questions. Most recently, at the direction of Council following a work session with the PTRC, an additional series of questions was developed (see questions 32-36). At this time there are over 100 questions in the draft survey, although staff is indicating that two can be deleted (shown with strikeout on the draft). The estimated cost for conducting a survey with approximately 100 questions is approximately $16,000. It is not unusual to have community surveys of this length (most cities average 135 questions), and Decision Resources does not anticipate having difficulty obtaining enough responses for valid and reliable survey results. (Note: The Pay Equity Study came in approximately $4,300 under budget.) At this time, staff is looking for feed back from Council. A current draft of survey questions is attached for your review. Are there questions you would like to see deleted? Are there areas we have not addressed? Would you like staff to work back to a 50 question survey, or some number lower than the current number of questions? I believe there are many benefits from conducting a community survey. Two major benefits are (1) to provide information for Council (and staff) from our residents that can help guide future decisions and strategic planning for the City; and (2) to provide a basis for performance measurement as it relates to service provision. Memorandum to Mayor and City Council RE: Community Survey September 17,2007 Page 2 of2 Once we receive your feedback, we will finalize the survey questions and authorize Decision Resources to proceed. They have indicated that once we authorize them to proceed, it is estimated that we should be able to present results to Council in December. DIRECTION REQUESTED Provide staff with input regarding the proposed survey questions. Attachment MW l\Metro-inet.uslardenhillslAdminlCity AdministratorlCity SurveyI09-17-07 Memo RE Draft Survey doc DECISION RESOURCES, LTD. 3128 Dean Court Minneapolis, Minnesota 55416 City of Arden Hills Residential Survey REVISED 2.0 AUGUST 2007 Hello, I'm of Decision Resources, Ltd., a polling firm located in Minneapolis. We have been retained by the City of Arden Hills to speak with a random sample of residents about issues facing the community. This survey is being conducted because the City Council and City Staff are interested in your opinions and suggestions about current and future city needs. I want to assure you that all individual responses will be held strictly confidential; only summaries of the entire sample will be reported. 1. Approximately how many years have you lived in Arden Hills? LESS THAN TWO YEARS... ..1 TWO TO FIVE YEARS.. .....2 FIVE TO TEN YEARS... ....3 TEN TO TWENTY YEARS. ....4 20 TO 30 yEARS....... ...5 OVER THIRTY YEARS.......6 DON'T KNOW/REFUSED......7 2. What do you like most, if anything, about living in Arden Hills? 3. What do you think is the most serious issue facing Arden Hills today? 4. How would you rate the quality of life in Arden Hills -- excellent, good, only fair, or poor? 5. How would you rate the sense community among residents cellent, good, only fair, or of ex- poor? EXCELLENT.............. .1 GOOD................ ....2 ONLY FAIR...............3 POOR. . . . . . . . . . . . . . . . . . . . 4 DON'T KNOW/REFUSED......5 EXCELLENT. . . . . . . . . . . . . . . 1 GOOD. . . . . . . . . . . . . . . . . . . .2 ONLY FAIR. . . . . . . . . . . . . . .3 POOR. . . . . . . . . . . . . . . . . . . .4 DON'T KNOW/REFUSED. . ... .5 6. All in all, do you think things in Arden Hill are generally headed in the right direction or do you feel things are off on the wrong track? 7. If you were going to move from your current home, how committed would you be to stay in Arden Hills -- very committed, somewhat committed, not too committed, or not at all committed? Moving on.. . . RIGHT WRONG DON'T DIRECTION........ .1 TRACK. . . . . . . . . . . . .2 KNOW/REFUSED..... .3 VERY COMMITTED..........1 SOMEWHAT COMMITTED......2 NOT TOO COMMITTED. . .... .3 NOT AT ALL COMMITTED....4 DON'T KNOW/REFUSED......5 As you may know, the City of Arden Hills has held a community celebration in the past called "Celebrating Arden Hills." 8. Did you or members of your house- hold ever participate in "Cele- brating Arden Hills?" 9. Would you favor or oppose the City holding a community event in the future? (WAIT FOR RESPONSE) Do you feel strongly that way? IF "STRONGLY FAVOR" OR "FAVOR," ASK: YES. . . . . . . .. ...... .. .., .1 NO..................... .2 DON'T KNOW/REFUSED......3 STRONGLY FAVOR..........1 FAVOR. . . . . . . . . . . . . . . . . . . 2 OPPOSE. . . . . . . . . . . . . . . . . . 3 STRONGLY OPPOSE..... ....4 DON'T KNOW/REFUSED.. ....5 10. What type of activities would you most like to see included in a community event? 11. Would you be willing to pay for specific activities, such as food and games, at a com- munity event? YES. . . . . . . . . .. .... . . ... .1 NO..................... .2 DON'T KNOW/REFUSED......3 I would like to read you a list of characteristics of a community. For each one, please tell me if you think Arden Hills currently has too many or too much, too few or too little, or about the right amount. MANY FEW/ ABOUT D.K./ MUCH LITT RIGHT REF. 12. natural areas and open space? 1 2 3 4 13 . parks? 1 2 3 4 14. trails and bikeways? 1 2 3 4 15. service establishments? 1 2 3 4 16. retail shopping opportunities? 1 2 3 4 17. entertainment establishments? 1 2 3 4 18. dining establishments? 1 2 3 4 Moving on... . As you may know, property tax are divided among the City of Arden Hills, Ramsey County, and the Mounds View Public School District. 19. 20. Do you consider the city portion of your property taxes to be very high, somewhat high, about average, somewhat low, or very low in comparison with neighboring cities? For each dollar of the property taxes you pay, about what per- centage do you think goes to city government? (READ #1-#6) VERY HIGH. . . . . . . . . . . . . . .1 SOMEWHAT HIGH.......... .2 ABOUT AVERAGE......... . .3 SOMEWHAT LOW............4 VERY LOW. . . . . . . . . . . . . . . . 5 DON'T KNOW/REFUSED......6 TEN PERCENT OR LESS.....1 11 TO 20 PERCENT........2 21 TO 30 PERCENT........3 31 TO 40 PERCENT...... ..4 41 TO 50 PERCENT........5 OVER 50 PERCENT. ...... ..6 DON'T KNOW/REFUSED......7 In 2007, the actual percentage of your property taxes going to the City of Arden Hills was 21 percent. 21. Would you favor or oppose an in- crease in YOUR city property tax if it were needed to maintain city services at their current level? FAVOR. . . . . . . . . . . . . . . . . . .1 OPPOSE. . . . . . . . . . . . . . . . . . 2 DON'T KNOW/REFUSED.... ..3 I would like to read you a list of a few city services. For each one, please tell me whether you would rate the quality of the service as excellent, good, only fair, or poor? (ROTATE) EXCL GOOD FAIR POOR DK/R 22. Police protection? 23. Fire protection? 1 1 2 2 3 3 4 4 5 5 EXCL GOOD FAIR POOR DK/R 24. Recycling and brush pick-up? 1 2 3 4 5 25. Storm drainage and flood control? 1 2 3 4 5 26. Animal control? 1 2 3 4 5 27. Code enforcement? 1 2 3 4 5 Now, for the next three city services, please consider only their job on city-maintained street and roads. That means excluding interstate highways, state and county roads that are taken care of by other levels of government. Hence, Interstate 35W, Highway ,Highway ,County Road or should not be considered. (these will be listed) How would you rate EXCL GOOD FAIR POOR DK/R 28. City street repair and maintenance? 1 2 3 4 5 29. Snow plowing? 1 2 3 4 5 30. Ctrcct lighting: 1 2 3 4 5 31. When you consider the property taxes you pay and the quality of city services you receive, would you rate the general value of city services as excellent, good, only fair, or poor? EXCELLENT.............. .1 GOOD. . . . . . . . . . . . . . . . . . . . 2 ONLY FAIR. . . . . . . . . . . . . . .3 POOR............... .....4 DON'T KNOW/REFUSED. .....5 Now, I would like to read you a list of potential projects the City of Arden Hills could undertake. For each of the following, please tell me if you strongly support a property tax increase for it, somewhat support, somewhat oppose, or strongly oppose a property tax increase for it. (This is the new question-PTRC) 32. More public transportation opportunities? 33. Improving the quality of the city's lakes, streams and wetlands? 34. Expand and connect the city's trail system? 35. Improve roads to reduce traffic congestion on city streets? STS SMS SMO STO DKR 1 2 4 5 3 1 3 4 5 2 1 5 2 3 4 1 2 5 3 4 36. I would like to re-read you that list, which one is your top priority for the City of Arden Hills to undertake? 37. Is there one project you would strongly oppose? PUBLIC TRANSPORTATION OPPORTUNITIES... .......1... ...1 IMPROVE QUALITY OF LAKES.................... .2......2 EXPAND/CONNECT TRAIL SYSTEM. .......... .... ...3... ...3 IMPROVE ROADS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 . . . . . .4 NONE (VOL.).................................. 5 . . . . . .5 DON'T KNOW/REFUSED. . . . . . . . . . . . . . . . . . . . . . . . . . .6. . . . . .6 38. Are there any other projects or facilities you think the City of Arden Hills should consider? Moving on. . . . 39. In general, how would you rate re- development in the City of Arden Hills excellent, good, only fair, or poor? EXCELLENT. . . . . . . . . . . . . . . 1 GOOD. . . . . . . . . . . . . . . . . . . . 2 ONLY FAIR...............3 POOR. . . . . . . . . . . . . . . . . . . .4 DON'T KNOW/REFUSED.. . ...5 IF A RATING IS GIVEN, ASK: 40. Why do you feel that way? The City is considering the development the Twin Cities Army Ammunition Plant in Arden Hills, also know as the TCAAP property. For each of the following types of development, please tell me if you feel the City of Arden Hills should attract that type of development for the TCAAP property, discourage that type of devel- opment or take no action one way or the other for that property. If you have no opinion, just say so. . . . ATT DIS NOA DKR 41. affordable housing, defined by the Metropolitan Council as a single family home costing less than $205,000? 1 2 3 4 42. affordable rental units? 1 2 3 4 43. luxury rental units? 1 2 3 4 44. condominiums? 1 2 3 4 45. townhouses? 1 2 3 4 46. starter homes for young families? 1 2 3 4 47. 11 move up" housing? 1 2 3 4 48. higher cost housing? 1 2 3 4 49. senior housing? 1 2 3 4 50. parks and open spaces? 1 2 3 4 51. trails and bikeways? 1 2 3 4 52. service establishments? 1 2 3 4 53. retail shopping opportunities? 1 2 3 4 54. entertainment establishments? 1 2 3 4 55. dining establishments? 1 2 3 4 *Note; Questions 41-55 will be rotated each call. As the City of Arden Hills continues redevelopment.... 56. Do you support or oppose the City providing financial incentives to attract specific types of develop- ment? (WAIT FOR RESPONSE) Do you feel strongly that way? Changing topics.... 57. 58. 59. Other than voting, do you feel that if you wanted to, you could have a say about the way the City of Arden Hills runs things? How much do you feel you know about the work of the Mayor and City Council -- a great deal, a fair amount, very little, or none at all? From what you know, do you approve or disapprove of the job the Mayor and City Council are doing? (WAIT FOR RESPONSE) And do you feel strongly that way? STRONGLY SUPPORT........1 SUPPORT. . . . . . . . . . . . . . . . .2 OPPOSE. . . . . . . . . . . . . . . . . .3 STRONGLY OPPOSE. . . . . ....4 DON'T KNOW/REFUSED......5 YES... .... .. .... . . . . ....1 NO .....................2 DON'T KNOW/REFUSED.. ....3 A GREAT DEAL. ....... ....1 A FAIR AMOUNT....... ....2 VERY LITTLE.............3 NONE AT ALL.. ....... ....4 DON'T KNOW/REFUSED......5 STRONGLY APPROVE...... ..1 APPROVE. . . . . . . . . . . . . . . . . 2 DISAPPROVE. . . . . . . . . . . . . .3 STRONGLY DISAPPROVE... ..4 DON'T KNOW/REFUSED... . ..5 61. 62. IF A JUDGMENT IS GIVEN, ASK: 60. Could you tell me why you feel that way? How much first hand contact have you had with the Arden Hills City staff -- quite a lot, some, very little, or none? From what you have heard or seen, how would you rate the job per- formance of the Arden Hills City staff excellent, good, only fair, or poor? IF A JUDGMENT IS GIVEN, ASK: QUITE A LOT.............1 SOME. . . . . . . . . . . . . . . . . . . . 2 VERY LITTLE. . .. . . . ... . ..3 NONE. . . . . . . . . . . . . . . . . . . . 4 DON'T KNOW/REFUSED.... ..5 EXCELLENT.......... ... ..1 GOOD. . . . . . . . . . . . . . . . . . . . 2 ONLY FAIR...............3 POOR. . . . . . . . . . . . . . . . . . . . 4 DON'T KNOW/REFUSED......5 63. Could you tell me why you feel that way? Thinking about another topic.... 64. 65. Are there areas in Arden Hills where you would not feel safe walking alone at night? Do you feel safe in your immediate neighborhood walking alone at night? YES.. .. .. . . . . . . . . ... . ..1 NO ....................2 DON'T KNOW/REFUSED.....3 YES. . .. . . . . . . .. . . . ... . .1 NO.................... .2 DON'T KNOW/REFUSED. ... .3 I would like to read you a short list of public safety concerns. 66. Please tell me which one you consider to be the greatest concern in Arden Hills? If you feel that none of these problems are serious in Arden Hills, just say so. 67. Which do you consider to be the second major concern in the city? Again, if you feel that none of the remaining prob- lems are serious in the city, just say so. FIRST SECOND Violent crime............................. 0 . . . . . . . . . .0 Traffic speeding..........................1..........1 Drugs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 . . . . . . . . . . 2 Youth crimes and vandalism................3..........3 Identi ty theft. . . . . . . . . . . . . . . . . . . . . . . . . . . .4. . . . . . . . . .4 Business crimes, such as shop- lifting and check fraud............. .5..........5 Residential crimes, such as burglary, and theft. . . . . . . . . . . . . . . . . .6. . . . . . . . . .6 ALL EQUALLY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 . . . . . . . . . . 7 NONE OF THE ABOVE. . . . . . . . . . . . . . . . . . . . . . . . . 8 . . . . . . . . . . 8 DON'T KNOW/REFUSED. . . . . . . . . . . . . . . . . . . . . . . .9. . . . . . . . . .9 68. How would you rate the amount of patrolling the Ramsey County Sher- iff's Department does in your neighborhood -- would you say they do too much, about the right amount, or not enough? 69. How would you rate the amount of traffic enforcement by the police in your neighborhood -- too much, about right amount or not enough? Moving on.... . 70. How would you rate the park and recreational facilities in Arden Hills excellent, good, only fair, or poor? TOO MUCH. . . . . . . . . . . . . . . . 1 ABOUT RIGHT AMOUNT. . . .. .2 NOT ENOUGH. . . . . . . . . . . . . . 3 DON'T KNOW/REFUSED. .... .4 TOO MUCH. . . . . . . . . . . . . . . . 1 ABOUT RIGHT AMOUNT.. . ...2 NOT ENOUGH..............3 DON'T KNOW/REFUSED. . ... .4 EXCELLENT.............. .1 GOOD. . . . . . . . . . . . . . . . . . . . 2 ONLY FAIR...............3 POOR. . . . . . . . . . . . . . . . . . . . 4 DON'T KNOW/REFUSED......5 The Arden Hills park system is composed of larger community parks and smaller neighborhood parks, trails, and community ballfields. For each these facilities, please tell me if you or members of your household frequently use the facility, occasionally, rarely or never use the facility? (Examples will be provided for 71 & 72.) FRE OCC RAR NEV DKR 71. Larger community parks? 1 2 3 4 5 72. Smaller neighborhood parks? 1 2 3 4 5 73. Trails? 1 2 3 4 5 74. Community b:lllficldo: 1 2 3 4 5 75. In general, do you feel that existing recreational facilities offered by the City meet the needs of you and members of your household? IF "NO," ASK: YES... . . .. .......... . . ..1 NO .....................2 DON'T KNOW/REFUSED. . . . ..3 76. What additional recreational facilities would you like to see the City offer its residents? 77. Have you or members of your house- hold participated in any City park and recreation programs? IF "YES," ASK: 78. Which ones? YES... . . .. .. ...... . . . . ..1 NO.... . . . . .. ..... . . . .. ..2 DON'T KNOW/REFUSED. . ....3 79. Were you satisfied or dis- satisfied with your exper- ience? 80. Does the current mix of City park and recreation programming meet the needs of your household? IF "NO," ASK: SATISFIED. . . . . . . . . . . . . . . 1 DISSATISFIED.... ... . . . ..2 DON'T KNOW/REFUSED. . . . ..3 YES... . . . . . . . . . . . . . . .. ..1 NO.... . . . . . . . . . . . . . . ....2 DON'T KNOW/REFUSED......3 81. What program(s) do you feel are lacking? 82. Do you or members of your household currently leave the city for park and recreation facilities or activities? (IF "YES," ASK:) What would that be? Moving on. . . . 86. 83. Do you leave the City of Arden Hills on a regular or daily basis to go to work? IF "YES," ASK: 84. How many minutes does it take you to get to work? 85. How would you rate the ease of getting to and from work excellent, good, only fair or poor? How would you rate the ease of getting from place to place within the City of Arden Hills -- ex- cellent, good, only fair or poor? IF "ONLY FAIR" OR "POOR," ASK: YES. .. . . . . . .. .. . . . .... . .1 NO..................... .2 NOT EMPLOYED/RETIRED.. ..3 DON'T KNOW/REFUSED... . ..4 FIVE MINUTES OR LESS....1 SIX TO TEN MINUTES... ...2 11 TO 15 MINUTES........3 16 TO 20 MINUTES........4 21 TO 25 MINUTES.... ....5 26 TO 30 MINUTES.... ....6 OVER 30 MINUTES..... ....7 DON'T KNOW/REFUSED......8 EXCELLENT.............. .1 GOOD. . . . . . . . . . . . . . . . . . . . 2 ONLY FAIR...............3 POOR. . . . . . . . . . . . . . . . . . . .4 DON'T KNOW/REFUSED.... ..5 EXCELLENT. . . . . . . . . . . . . . . 1 GOOD. . . . . . . . . . . . . . . . . . . . 2 ONLY FAIR. . . . . . . . . . . . . . .3 POOR. . . . . . . . . . . . . . . . . . . . 4 DON'T KNOW/REFUSED.. ....5 87. What road, street or intersection is most congested? 88. Have you used public transporta- tion during the past two years? IF "YES," ASK: YES... ....... ., . . . .... ..1 NO.... .. ... .. .. . . . .... ..2 DON'T KNOW/REFUSED.... ..3 89. What public transportation have you used? IF "NO," ASK: 90. Why haven't you used public transportation? Moving on. . . . The City of Arden Hills is about to update its 20 year Comprehen- sive Plan. This plan represents the City's long term plan for the future. The plan was last updated in ____; it includes the 20 year goals and policies for the land use, transportation, parks and open space, water, storm water and sanitary sewer system. I would like to read you a list of statements about key issues the City could address as part of updating the Comprehensive Plan. For each one, please tell me if you strongly agree with the statement, somewhat agree, somewhat disagree, or strongly disagree. 91. Housing quality and property main- tenances are declining? 92. Parks, trails, and open spaces fail to meet my needs? 93. A greater range of housing alter- natives is needed in the City? 94. Traffic congestion is getting worse in the City? 95. The City needs more transit alternatives? 96. The quality of the city's lakes, streams and wetlands are a growing concern? 97. The City needs to implement more sustainable building practices, such as and (Needs to be completed) 98. The City needs to do more to attract and retain businesses? 99. The City needs development stan- dards implemented across the whole city? Moving on. . . . . . STA SMA SMD STD DKR 1 2 5 3 4 1 2 3 4 5 1 2 4 5 3 1 2 3 4 5 1 2 3 4 5 1 3 4 5 2 1 2 3 4 5 1 3 4 5 2 1 2 3 4 5 100. What is your principal source of information about Arden Hills City Government and its activities? 101. How would you prefer to receive information about Arden Hills City Government and its activities? 102. During the past year, did you receive and read "Arden Hills Notes," the City's monthly news- letter? 103. Does your household currently sub- scribe to cable television? IF "YES," ASK: 104. How often during the past year have you watched Arden Hills City Council Meeting telecasts on Channel frequently, occasionally, rarely or never? 105. Do you have access to the Internet at home? (WAIT FOR RESPONSE) Do you have access to the Internet at work? IF "YES," ASK: 106. Have you accessed the City' web site? IF "YES," ASK: YES... .. . . . . . . . ....... ..1 NO .....................2 DON'T KNOW/REFUSED. ... . .3 YES. . . . . . . . . . .. . . . . ... . .1 NO .....................2 DON'T KNOW/REFUSED. . ... .3 FREQUENTLy............. .1 OCCASIONALLy........ ....2 RARELY. . . . . . . . . . . . . . . . . .3 NEVER. . . . . . . . . . . . . . . . . . . 4 DON'T KNOW/REFUSED......5 HOME ONLY. . . . . . . . . . . . . . . 1 WORK ONLY. . . . . . . . . . . . . . .2 BOTH. . . . . . . . . . . . . . . . . . . . 3 NEITHER. . . . . . . . . . . . . . . . .4 DON'T KNOW/REFUSED......5 yES................ .....1 NO... . .. .. ... .. . . . . ... . .2 DON'T KNOW/REFUSED. .... .3 107. Were you able to find what you were looking for? yES...... . . . . . . . . . . .....1 NO.... ... . . . . . . . . . . .....2 DON'T KNOW/REFUSED. .....3 108. What information were you looking for? Now, just a few more questions for demographic purposes.... Could you please tell me how many people in each of the following age groups live in your household. 109. Persons 65 or over? NONE. . . . . . . . . . . . . . . . . . . . 0 ONE.................... .1 TWO OR MORE. . .. . . .. . . ...2 REFUSED. . . . . . . . . . . . . . . . . 3 110. Adults under 65? NONE. . . . . . . . . . . . . . . . . . . . 0 ONE. . . . .. . . . . . . . . . . .... .1 TWO.................... .2 THREE OR MORE...... .....3 REFUSED. . . . . . . . . . . . . . . . . 4 111. School-aged children or pre- schoolers? NONE. . . . . . . . . . . . . . . . . . . . 0 ONE.. . ... .. . . . . . . .... . ..1 TWO... ... .. . . . . . . .... . ..2 THREE OR MORE.. . . .... . ..3 REFUSED. . . . . . . . . . . . . . . . .4 112. Do you own or rent your present residence? OWN.................... .1 RENT................... .2 REFUSED.............. ...3 113. What is your age, please? (READ CATEGORIES, IF NEEDED) 18-24. . . . . . . . . . . . . . . . . . .1 25-34. . . . . . . . . . . . . . . . . . .2 35-44. . . . . . . . . . . . . . . . . . .3 45 - 54. . . . . . . . . . . . . . . . . . .4 55-64. . . . . . . . . . . . . . . . . . .5 65 AND OVER........ .....6 REFUSED. . . . . . . . . . . . . . . . . 7 And now, for one final question, keeping in mind that your answers are held strictly confidential.... 114. Is your pre-tax yearly household income over or under $50,000? IF "OVER," ASK: Is it over $75,000? (IF "YES," ASK:) Is it over $100,000? IF "UNDER," ASK: Is it under $25,000? Thank you for your time. Good-bye. UNDER $25,000...........1 $25,001-$50,000........ .2 $50,001-$75,000........ .3 $75,001-$100,000....... .4 OVER $100, 000 . . . . . . . . . . . 5 DON'T KNOW/REFUSED......6 115. Gender (DO NOT ASK) MALE..... ........... ....1 FEMALE. . . . . . . . . . . . . . . . . . 2 116. REGION OF CITY \\metro-inet\ardenhills\Admin\City Administrator\City Survey\2007 Survey August v.DOC