Laserfiche WebLink
Suggested Procedures for Local Performance Measurement <br /> • Define the programs or services (not departments) to be measured — (a social service, road <br /> maintenance, snow removal, public library, police response). <br /> • Define the output (result of the program or service for citizens) — (delivering a social service to <br /> clients, repairing and maintaining roads, snow plowing and sanding, loaning books and other <br /> media, police officer response to requests for service). <br /> • Measure the workload (basic counts of activities or efforts) — (number of clients served, miles of <br /> road maintained, miles of road plowed and sanded, library visits, number of police calls responded <br /> to). <br /> • Determine effectiveness (measures of service quality) — (number of complaints per road mile, <br /> percentage of patched potholes /sealed cracks meeting standards 3 and 12 months after work is <br /> performed, percentage of road miles having an acceptable Pavement Condition Index rating, <br /> percentage of citizens rating road maintenance as excellent/good, percentage of primary route lane <br /> miles plowed before rush hour, percentage of full call out events completed within nine hours. <br /> average time to complete full call out events, percentage of citizens rating snow - plowing excellent <br /> or good, average number of mailboxes damaged per 100 lane miles per event, average response <br /> time per police call). <br /> • Determine the efficiency or cost effectiveness (cost per unit of output) — (cost per client served, <br /> cost per mile for asphalt patching, cost per mile for crack sealing, cost per mile for seal coating, <br /> average cost per snow event. average cost of snow removal, salting, and sanding per mile of <br /> roadway, cost per library visit, cost per police call). <br /> • Determine productivity (personnel hours per unit of output) — (total annual labor hours per client <br /> served, labor hours per mile of road maintained, labor hours per mile of road plowed, labor hours <br /> per library visit, labor hours per police call, etc.). <br /> • l,ollipalre lusujl iiu'il yUar iii veal. <br /> • Report results to the county board or city council at least once a year. <br /> May 1, 1998 <br />