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UNITED WASTE SYSTEMS JUN 8678 75th St. 5 N. <br /> OF MINNESOTA Sti llwa t e r, 2) 42-6 665082 <br /> (612) 653 -0818 Fax <br /> June 12, 1998 <br /> Ry -Chel Gaustad <br /> City of Centerville <br /> 1880 Main Street <br /> Centerville, MN 55038 <br /> Dear Ms. Gaustad: <br /> Our customer service center and dispatch has not received any complaints for the month <br /> of April however, two customer complaints during the month of May did arise. <br /> DATE RESIDENT ADDRESS ISSUE <br /> 5/15/98 Wes Schoeberlein 6906 Centerville Rd. Using wheeled refuse cart <br /> 5/22/98 George Burr 1693 Peltier Lake Dr. Billing Issue <br /> Mr. Schoeberlein was refusing to use his cart for refuse collection. The driver tagged his <br /> cart several times asking him to use the rather than having loose trash at the curb. After <br /> three weeks of manual collection, I called the city to inform them we sent Mr. <br /> Schoeberlein a letter stating if he is not going to use his cart the refuse will not be <br /> collected. The issue was resolved when Mr. Schoeberlein agreed to use his cart if we <br /> agreed to provide him with a different type. <br /> The second issue was a billing question. The state has imposed a new tax structure for the <br /> residents in Minnesota. Although the tax is a separate line item on the bill, there was some <br /> confusion about where the tax came from and why it made his over all billing higher. I <br /> spoke with Mr. Burr and he was very pleasant to me after I explained the new billing. <br /> If you have any questions and /or issues regarding the months of February or March, please <br /> call me at 429 -9415. <br /> Respectfully Submitted, <br /> 4�avP�. <br /> Ronald P. Gersdorf <br /> Residential Manager <br /> United Waste Systems of Minnesota, Inc. <br /> A Subsidiary of United Waste Systems, Inc. <br />