1997-10-08 - CC Work Shop Packet - (Admin.)

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0 United Waste Systems Minnesota, Inc. United 8678 78 North 75th Street Stillwater, MN 55082 Waste Bus. Tel: 612 - 429 -6766 • Fax: 612- 653 -0818 October 1, 1997 Jim March, City Administrator City of Centerville 1880 Main Street Centerville, MN 55038 RE: Certifications Dear Mr. March: During our conversation on Friday, September 26, 1997 we discussed the issue of certifications in the City of Centerville. The refuse contract is erroneously ambiguous as it relates to the certification of past due accounts. Therefor, I respectfully request the cities approval to handle the past due collections in the same manner our company handles our subscription customers in the Twin City metropolitan area. As you know, each resident in your community is billed on a quarterly basis. The billing procedures will remain the same. After the billing is mailed, A cordial reminder letter is mailed to the resident indicating the past due amount. The letter has the service dollar amount, coupled with our phone number if there should be any questions. After the first reminder letter is sent, our office will send a second letter one month later requesting the past due amount be sent at once. If payment it not sent in by this time the customer will be temporarily suspended until the customer pays the bill current and /or calls our office to set up a payment plan for their bill. I have been working with this procedure for over three years and have found it to be remarkably effective. The majority of our customers never get past the first reminder letter of the collection process. I have found that most our customers, whether they live in a contract community or in one of our subscription cities refuse to pay a bill for one of two reasons. Either they did not receive a bill or the bill they received was incorrect. In either case, we are able to keep the line of communication open with the customers and resolve issues they may have. United Waste Systems of Minnesota, Inc., (UWSMN) does not have an administration fee added to the residents bill for the collection process. The amount that is collected is the amount originally billed to the customer.