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2. The second paragraph suggests that I should pay my <br /> bill by the due date which is the 15th of the month it was issued <br /> and if must stop the service for any other reason than moving in <br /> the middle of the three months I do not receive any refund. I feel <br /> that any and all refunds should be made, no matter what the <br /> reason is for the stoppage of service. <br /> Bulk Items; the pre - printed information states that United Wastes <br /> Office should be notified when larger items are placed out for <br /> pickup. I was in a Council Meeting when Jeff Glewwe explained <br /> that they have five different trucks down our streets every Friday <br /> except for the appliances that are picked up on Tuesday by <br /> another company, and that there is no need for the resident to call <br /> on such items. <br /> 3. Different answers on different days by different staff. <br /> I have called for extra items to be taken at my curb, which I was <br /> told by the staff there will be dditional charges for these items. <br /> Only after I explained that I have a full service and it is different <br /> in Centerville that they agreed to pick these items up for no <br /> additional fee. Also, more recently, I phoned the office of United <br /> Waste to ask about the fee (if any) for an extra cart. I was asked <br /> where I live and what level of service I currently have, which I <br /> provided. I was told there was an additional fee of $7.95 per <br /> month for the extra cart. Knowing that the staff at United Waste <br /> was in error in telling me that, I went ahead and ordered a second <br /> cart. Which was not charged extra, but the point I am trying to <br /> make is that the information the Centerville customers are <br /> receiving from the United Waste staff is inconsistent. <br />