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• delete employees from the program; <br /> • modify employees names, addresses, phone numbers, cost centers, departments, etc.; <br /> • adjust individual employee Card Limits. <br /> Requested changes, correspondence or enquiries concerning the day -to -day operation and <br /> administration of the Bank's Corporate MasterCard program under the Agreement are to <br /> be forwarded to: <br /> BMO ePurchasing Solutions <br /> 3300 Bloor Street West <br /> 7th Floor, Center Tower <br /> Toronto, Ontario <br /> Canada M8X 2X3 <br /> Attn: Manager Corporate Clients <br /> Telephone: U.S. & Canada Toll Free (800) 844 -6445 <br /> Outside U.S. & Canada (416) 232 -0789 <br /> Fax: U.S. & Canada Toll Free (888) 677 -5042 <br /> Outside U,S. & Canada (416) 232 -8469 <br /> Lost or Stolen Card Procedure. The Member and the Cardholder will notify the <br /> Bank as soon as it is aware that a Card is lost, stolen or missing and, if required, request a <br /> new Card, by phoning Member Services at: <br /> U.S. & Canada Toll Free (800) 361 -3361 <br /> Outside U.S. & Canada (416) 232 -8020 <br /> Upon such notification, the Bank will cancel the missing Card. <br /> Disputed Charge Procedure. Except for Purchases involving disputes between <br /> the Member or a Cardholder and a merchant or supplier, all Charges which the Member <br /> or a Cardholder disputes with the Bank will be reported immediately to the Bank by the <br /> Member or a Cardholder. The Member will pay all such disputed Charges. In the next <br /> Billing Period, such disputed Charges will then be removed from the Member Account. <br /> Upon investigation, any Charges requiring charge back to the Member Account will be <br /> subject to interest commencing on the date interest would have commenced had the <br /> Charge not been removed from the Member Account, subject in the case of a Purchase to <br /> the Bank providing a copy of the transaction slip, if requested by the Member or a <br /> Cardholder, within a reasonable time <br /> The Member or the Cardholder will notify the Bank of all Charges in dispute with <br /> the Bank in respect of the Member Account by phoning Member Service at: <br /> U.S. & Canada Toll Free (800) 263 -2263 <br /> Outside U.S. & Canada (416) 232 -8440 <br /> -3- <br />